Course Description:
In this workshop, participants will explore the dynamics of conflict and learn how addressing it, rather than avoiding it, can lead to growth and stronger relationships. Participants will gain practical skills such as active listening, identifying personal and others’ needs in conflict, and using “I Statements” for clear communication. They will also learn strategies for reframing conflict energy, engaging with individuals exhibiting aggressive, passive, or passive-aggressive behaviors, and applying de-escalation techniques. The workshop will cover methods to manage difficult conversations, identify when to confront or disengage, and recognize the importance of attitude and language in resolving conflicts. By the end of the session, participants will understand the role of personal values in conflict and will have developed strategies to manage conflict constructively, ensuring a win-win outcome for all parties involved.
Learning Objectives:
1. Define and understand the various types of conflict and their impacts.
2. Explore the 10 biggest mistakes people make in conflicts and how to avoid them.
3. Learn how to apply the Conflict Escalation Model to prevent crises.
4. Understand personal filters developed early in life and their role in conflict.
5. Recognize and work with different conflict management styles.
6. Utilize conflict as an opportunity to strengthen relationships.
Learning Outcomes:
1. Gain skills in active listening and develop strategies for win-win conflict resolution.
2. Understand the importance of language, attitude, and reframing in resolving conflicts.
3. Learn to identify personal and others’ needs during conflict situations.
4. Practice responding assertively to aggression or passive-aggressive behavior.
5. Develop strategies for engaging in difficult conversations and de-escalating tension.
6. Gain insight into when to confront, disengage, or manage conflict in a balanced way.
7. Reflect on personal values and how they impact conflict resolution.
