Understand the legal and ethical requirements of documentation, including compliance with PHIPA.
Introduction to Documentation
An instructor-led workshop that builds essential documentation and case note writing skills for social service professionals. Participants learn to create clear, ethical, and compliant records using strength-based and anti-oppressive approaches, while improving accuracy, efficiency, and continuity of care across service settings.
Accurate, clear, and ethical documentation is a vital skill for social service professionals, ensuring accountability and continuity of care. This interactive training workshop provides a comprehensive foundation in documentation and case note reporting, equipping participants with the skills necessary to write concise and professional records in community and healthcare settings. Emphasizing anti-oppressive and strength-based approaches, this workshop ensures that documentation practices align with principles of equity, inclusion, and client-centered care. Participants will leave with practical tools and strategies to improve their documentation practices, ensuring compliance, professionalism, and enhanced service delivery.
Target Group: All
TSS Training Matrix: Client Support Staff (M – 3 months), Dietary Staff (R), Cleaning & Maintenance Staff (R), Supervisory/Management (M – 3 months)
Learning objectives
Differentiate between subjective and objective case note writing to enhance clarity and accuracy.
Apply anti-oppressive and strength-based approaches to documentation that uphold client dignity and autonomy.
Identify and utilize various case note formats, such as DAP, SOAP notes and narrative documentation.
Develop effective, concise, and professional documentation practices to improve service delivery and interagency communication.
Learning outcomes
Demonstrate the ability to write clear and accurate case notes.
Apply strength-based and anti-oppressive principles to documentation practices.
Enhance their confidence in documenting complex cases while maintaining ethical and professional standards.
Improve efficiency and effectiveness in record-keeping to support continuity of care.
Upcoming dates
9:30 AM – 4:30 PM
Live Online
Zoom Meeting
9:30 AM – 4:30 PM
Live Online
Zoom Meeting
9:30 AM – 4:30 PM
Live Online
Zoom Meeting
3 upcoming sessions
Register now