Introduction to Documentation

An instructor-led workshop that builds essential documentation and case note writing skills for social service professionals. Participants learn to create clear, ethical, and compliant records using strength-based and anti-oppressive approaches, while improving accuracy, efficiency, and continuity of care across service settings.

Cost$140
LengthOne-Day
ModeInstructor Led, Live In-Person, Online

Accurate, clear, and ethical documentation is a vital skill for social service professionals, ensuring accountability and continuity of care. This interactive training workshop provides a comprehensive foundation in documentation and case note reporting, equipping participants with the skills necessary to write concise and professional records in community and healthcare settings. Emphasizing anti-oppressive and strength-based approaches, this workshop ensures that documentation practices align with principles of equity, inclusion, and client-centered care. Participants will leave with practical tools and strategies to improve their documentation practices, ensuring compliance, professionalism, and enhanced service delivery.

Target Group: All

TSS Training Matrix: Client Support Staff (M – 3 months), Dietary Staff (R), Cleaning & Maintenance Staff (R), Supervisory/Management (M – 3 months)

Learning objectives

1

Understand the legal and ethical requirements of documentation, including compliance with PHIPA.

2

Differentiate between subjective and objective case note writing to enhance clarity and accuracy.

3

Apply anti-oppressive and strength-based approaches to documentation that uphold client dignity and autonomy.

4

Identify and utilize various case note formats, such as DAP, SOAP notes and narrative documentation.

5

Develop effective, concise, and professional documentation practices to improve service delivery and interagency communication.

Learning outcomes

1

Demonstrate the ability to write clear and accurate case notes.

2

Apply strength-based and anti-oppressive principles to documentation practices.

3

Enhance their confidence in documenting complex cases while maintaining ethical and professional standards.

4

Improve efficiency and effectiveness in record-keeping to support continuity of care.

Upcoming dates

Tue
Oct 27

9:30 AM – 4:30 PM

Live Online

Zoom Meeting

Thu
Nov 12

9:30 AM – 4:30 PM

Live Online

Zoom Meeting

Fri
Dec 4

9:30 AM – 4:30 PM

Live Online

Zoom Meeting

3 upcoming sessions

Register now
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