IDEA Training Collaborative offers a variety of training courses designed for professionals in shelter services and related social sectors. These courses are available in self-paced, instructor-led, and blended formats, with many aligned to the Toronto Shelter Standards Training Matrix. Each course includes detailed descriptions, learning objectives, and clear outcomes, ensuring participants gain both theoretical knowledge and practical skills. Sessions vary in length and cost, and are taught by experienced instructors. While primarily targeted at those working in shelters and social services, the courses are also applicable to other sectors with similar needs. Some courses may have prerequisites, depending on the topic.

Self-Paced Courses

Board Governance for Nonprofit Organizations and Shelters

Description:

This self-paced, online training course is designed to equip learners with the essential knowledge, tools, and strategies needed to perform effectively as a board member in the not-for-profit sector and shelter system. The course offers two levels of certification:

General Board Governance Certificate
Board Governance in Shelters Certificate

Learners can choose to obtain either or both certificates, depending on their professional focus and interests. The course covers a range of governance topics, including fundamental board responsibilities, effective board management, shelter-specific governance, and real-world scenarios relevant to the not-for-profit and shelter environments.

Learning Objectives:

Develop a comprehensive understanding of anti-Black racism, including its historical context.
Gain awareness of the widespread nature of anti-Black racism across various systems and sectors in Ontario, including education, health, criminal justice, housing, and child welfare.
Understand the impact of anti-Black racism on the lived experiences and outcomes of Black people.
Appreciate the rich diversity of Black communities across Ontario and recognize how intersecting identities can compound the effects of anti-Black racism.
Acquire a set of practical strategies to implement self-awareness and anti-racist practices in both professional and personal spaces.

Learning Outcomes:

Demonstrate a comprehensive understanding of the role and responsibilities of a board member in the not-for-profit sector and shelter system.
Apply advanced governance strategies to enhance board performance and organizational success.
Confidently engage in board discussions, decision-making, and planning processes, using a deep understanding of board governance principles.
Effectively govern and lead within the shelter context, understanding the complexities of service delivery models, risk management, and shelter obligations.
Identify and manage common challenges in shelter governance through the application of real-world scenarios and strategic solutions.
Earn a certificate in either General Board Governance or Board Governance in Shelters, or both, as proof of mastering key governance skills and knowledge.

Course Structure:

Introduction
Topics: Overview of course content, structure, and learning goals.
Module 1: Introduction to Board Governance
Topics: Not-for-profit sector overview, the purpose of the board, board obligations and responsibilities, and governing the organization. Includes a quiz and activity.
Module 2: Advanced Board Governance
Topics: Board management, relationships, planning, fundraising, setting agendas, effective discussions, and board recruitment. Includes an activity, activity quiz, and module quiz.
Module 3: Board Governance in Shelters
Topics: Shelter system understanding, purchase-of-service contracts, accountability, shelter board obligations, service delivery models, emergency preparation, risk management, and involving people with lived experience in decision-making. Includes a quiz.
Optional Module: Six Types of Shelter Situations
Topics: 18 common scenarios under six shelter-specific situations. Participants can choose to complete one or more scenarios.
End of Course Feedback Questionnaire
Topics: A final survey to gather learner feedback and course evaluation.

Target Audience:

This course is designed for Executive Directors, Board Members, and individuals working in non-profit organizations or shelters who are seeking to strengthen their understanding of board governance. It is also ideal for anyone interested in the impact of strong leadership on organizational success within the non-profit sector and shelter system.

Mode(s): Self-Paced

Length: Approximately 4-6 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $110 per person

Customer Service

Description:

This self-paced, online course is designed to help professionals in the social services and human services sectors enhance their customer service skills. Focusing on the unique needs of clients in these fields, the course emphasizes delivering caring, courteous, and customer-oriented service from various perspectives. Whether working directly with clients or supporting the customer service culture within an organization, learners will gain valuable tools to improve communication, problem-solving, and overall client satisfaction.

The course covers critical aspects of customer service, including building rapport, managing client dissatisfaction, and fostering a customer service culture that strengthens both individual and organizational effectiveness. With practical strategies and insights, participants will be equipped to create positive service experiences and improve relationships with clients and colleagues alike.

Learning Objectives:

Understand the fundamental principles of customer service in the social and human services sectors.
Build rapport and communicate effectively with clients to create a positive and supportive service experience.
Develop strategies to overcome client dissatisfaction and turn challenging situations into opportunities for improvement.
Recognize the importance of customer service roles within an organization and how they contribute to a strong service culture.
Apply best practices to enhance the quality of service delivery and create lasting positive impressions with clients.

Learning Outcomes:

Be able to explain the key concepts of customer service in the context of social and human services.
Demonstrate techniques for building rapport, communicating with empathy, and delivering high-quality service.
Effectively manage client dissatisfaction and resolve issues to ensure client satisfaction and loyalty.
Recognize their role in fostering a positive customer service culture within their organization.
Have the skills to apply customer service strategies to real-world scenarios within social and human services settings.

Course Structure:

Getting Started
Topics: Introduction to course goals, structure, and overview of key learning objectives.
Module 1: Introduction to Customer Service
Topics: Overview of customer service principles and practices in the social services sector.
Module 2: Creating a Quality Service Experience
Topics: Strategies for building rapport, active listening, and delivering personalized service.
Module 3: Overcoming Client Dissatisfaction
Topics: Techniques for managing difficult situations and turning dissatisfied clients into satisfied ones.
Module 4: Customer Service Roles Within the Organization
Topics: Understanding how each team member contributes to creating a customer-centric service culture.

Target Audience:

This course is ideal for professionals in social services, human services, and direct client-facing roles who wish to improve their customer service skills. It is also beneficial for organizational leaders and support staff who want to build a stronger customer service culture within their teams.

Learners can expect to spend approximately six hours completing this self-paced course, and to obtain proof of completion, all course requirements must be completed within 30 days of enrollment.

Mode(s): Self-Paced

Length: Approximately 4-6 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $110 per person

Professional Boundaries and Ethics

Description

This self-paced online course is designed to support direct service professionals in the housing and homeless sector with establishing and maintaining professional boundaries within an ethical framework. Focusing on both the relationship with service consumers and interactions with co-workers, the course will equip learners with the tools needed to navigate complex ethical situations and maintain respectful, professional boundaries in all aspects of their work.

Key topics include ethical values and principles, understanding and applying a code of ethics, addressing ethical dilemmas, and implementing strategies to maintain healthy professional boundaries. The course will explore practical scenarios and provide clear guidelines for decision-making in ethically challenging situations. Learners will gain a solid understanding of how to uphold professional conduct and foster trust and respect in their workplace.

Learning Objectives:

Understand the ethical values and principles that guide professional conduct in the housing and homeless sector.
Apply a code of ethics to everyday situations, ensuring that ethical standards are upheld in interactions with clients and colleagues.
Identify and navigate ethical dilemmas and make informed, ethical decisions in complex situations.
Establish and maintain professional boundaries with both service consumers and co-workers.
Develop strategies for fostering a respectful and ethical workplace culture while ensuring personal and professional well-being.

Learning Outcomes:

Be able to articulate the importance of professional boundaries and ethical conduct within the housing and homeless sector.
Demonstrate an understanding of how to apply ethical principles and guidelines when faced with ethical dilemmas.
Effectively establish and maintain professional boundaries in interactions with clients and co-workers.
Gain the confidence to make ethical decisions and handle challenging situations in a responsible and respectful manner.
Earn a certificate of completion to showcase their commitment to ethical practice and professional development.

Course Structure:

Getting Started: Introduction to the course and its objectives.
Module 1 – Code of Ethics
Topics: Overview of ethical values, principles, and the code of ethics specific to the housing and homeless sector. Includes a quiz and reflection activity.
Module 2 – Ethical Decision Making Framework
Topics: Exploring ethical decision-making models and frameworks. Guidelines for addressing ethical dilemmas and making sound, responsible decisions. Includes an activity and module quiz.
Module 3 – Professional Boundaries Overview
Topics: Understanding the concept of professional boundaries in service provision. Exploration of boundary-setting strategies in both client and co-worker relationships.
Module 4 – Applying Professional Boundaries
Topics: Practical strategies for establishing and maintaining professional boundaries in various workplace situations. Includes case studies and a final activity.
End of Course Feedback Questionnaire: Learners will complete a feedback survey to evaluate the course content and delivery.

Target Audience:

This course is ideal for direct service professionals working in the housing and homeless sector, including case managers, housing support workers, and outreach staff. It is also relevant for supervisors, managers, and anyone seeking to better understand and navigate professional boundaries within an ethical framework in their work.

Mode(s): Self-Paced

Length: Approximately 4-6 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $110 per person

Introduction to Harm Reduction

Description

This self-paced, online training course is designed to equip learners with the knowledge, tools, and strategies necessary to apply harm-reducing behaviors related to substance use in both the workplace and the broader community. The course will explore the social, historical, and cultural factors that influence societal views on substance use, emphasizing how stigma often acts as a major barrier to clients’ well-being. Learners will be guided on how to challenge myths surrounding substance use and adopt a client-centered, supportive approach to advocacy and service delivery.

The course highlights the role of practitioners in providing informed, compassionate services, and it explores the importance of harm reduction strategies in addressing the needs of individuals affected by substance use.

Learning Objectives:

Understand the historical and contemporary impact of substance use policies, such as drug laws and the War on Drugs, on individuals and communities.
Gain insight into the complexities of substance use, including the relationship between substance use and social determinants of health (e.g., poverty, homelessness, trauma, and stigma).
Learn how to implement harm-reduction strategies in their professional roles to support individuals who use substances.
Recognize the importance of creating supportive, client-centered services that foster trust and effective therapeutic relationships.
Understand the fundamental health promotion and social justice concepts underpinning harm reduction practices.
Develop strategies for overdose awareness and prevention in their workplace or community setting.

Learning Outcomes:

Articulate the historical and contemporary context of substance use policies, including the impacts of drug laws and stigma on people who use substances.
Understand the multifaceted factors contributing to substance use and the influence of social determinants of health on these behaviors.
Implement client-centered approaches to establish trust and therapeutic relationships with clients affected by substance use.
Advocate for individuals affected by substance use by challenging stigma and promoting respectful, assertive conversations.
Develop a tailored overdose prevention plan for their agency or workplace.
Apply harm-reduction practices in their role as a helping professional to create safer, more supportive environments for individuals using substances.

Course Structure:

Getting Started: Introduction to course content, goals, and navigation.
Module 1 – Harm Reduction Overview
Topics: The basics of harm reduction and its significance in addressing substance use. Overview of key principles and strategies.
Module 2 – Substance Use and Harm Reduction
Topics: Understanding substance use and how harm reduction strategies can mitigate its risks for individuals and communities.
Module 3 – Awareness of Addiction Approaches
Topics: Exploration of various approaches to addiction treatment and the impact of harm reduction in supporting individuals with substance use challenges.
Module 4 – Harm Reduction as Social Work and Health Promotion
Topics: Examining harm reduction through the lens of social work and health promotion, including policy advocacy and community impact.
Module 5 – Stigma
Topics: The role of stigma in substance use, its effects on individuals, and strategies for reducing stigma in service delivery.
Module 6 – Role of the Practitioner
Topics: The practitioner’s role in applying harm reduction strategies, fostering trust, and providing client-centered care.
Module 7 – Workplace Issues
Topics: Addressing substance use in the workplace, creating supportive environments, and dealing with related challenges.
eLearning Course Feedback: A final questionnaire to provide feedback on the course experience.

Target Audience:

This course is designed for all helping professionals, including shelter staff and management, healthcare providers, social workers, counselors, and anyone in the broader community interested in understanding and supporting marginalized populations affected by substance use. The course is ideal for individuals in any sector who wish to gain the tools and strategies necessary to engage with clients affected by substance use in a respectful, informed, and client-centered manner.

Mode(s): Self-Paced

Length: Approximately 6-9 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $110 per person

Introduction to Mental Health

Description

This self-paced online course is designed to provide learners with practical knowledge and strategies to support individuals experiencing mental health-related concerns. The course focuses on recognizing the signs and symptoms of major mental health illnesses, such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders, and substance dependency disorders. It also offers insights into the different types of interventions available to support those living with or affected by mental health issues.

In addition, the course delves into critical topics such as risk factors for mental health conditions, the survival function of mental illness, the role of stigma, and the impact of mental health on homelessness. It also covers complex challenges faced by service users and presents an integrated clinical practice model. Learners will also gain essential self-care strategies for professionals working in this field.

Learning Objectives:

Know how to build therapeutic relationships and connect effectively with clients experiencing mental health issues.
Understand and apply an integrated model of practice that includes an Anti-Oppressive Approach, Anti-Racism Anti-Oppression (ARAO) framework, and trauma- and harm-reduction-informed care.
Be able to identify and describe common mental health disorders, their signs, and symptoms.
Understand the complex challenges that prevent clients from accessing the social determinants of health.
Be prepared to practice effective intervention strategies, including supporting clients in navigating the social services sector to access critical resources.
Learn how to improve their workplace skills by practicing self-care, self-reflection, and understanding stigma’s impact on mental health experiences.

Learning Outcomes:

Connect with clients and establish therapeutic alliances to improve client outcomes.
Use an integrated, holistic approach to mental health care, incorporating anti-oppressive and trauma-informed practices.
Identify and describe the most common mental health disorders, including their signs and symptoms, and recognize them in clients.
Understand the social and environmental factors that hinder clients from accessing the necessary resources and services for better health.
Use appropriate intervention strategies to support clients in accessing and navigating the social services sector.
Integrate self-care practices into their professional routines, recognizing the importance of personal well-being for effective service delivery.
Recognize and challenge stigma related to mental health, especially in the context of homelessness.

Course Structure:

Module 1: Introduction
Topics: Overview of mental health, the scope of mental health disorders, and the importance of supporting individuals with mental health challenges.
Module 2: Common Mental Health Disorders, Signs & Symptoms
Topics: In-depth exploration of common mental health disorders, including anxiety, depression, bipolar disorder, schizophrenia, eating disorders, and substance use disorders. Identification of key signs and symptoms.
Module 3: Risk Factors for Mental Illness
Topics: Exploring social determinants of health (e.g., poverty, trauma, homelessness) and their relationship to mental health issues.
Module 4: The Survival Function of Mental Health Experiences
Topics: Understanding mental illness as a survival mechanism and its role in coping with adversity and trauma.
Module 5: Mental Health Stigma’s Negative Impact on Homelessness
Topics: The impact of stigma on individuals with mental health challenges, especially in the context of homelessness, and strategies for overcoming it.
Module 6: Interventions
Topics: A look at the range of interventions available to support clients, including therapeutic techniques, harm reduction, and community resources.
Module 7: Complex Client Challenges
Topics: Addressing complex challenges such as co-occurring disorders, trauma, and access to care, and how they impact service delivery.
Module 8: Maximizing Staff Impact on Client Mental Health
Topics: Strategies for enhancing staff effectiveness in supporting clients with mental health challenges, including the importance of self-care and reflection.
eLearning Survey: A final questionnaire to provide feedback on the course content and experience.

Target Audience:

This course is designed for service providers, including case managers, mental health professionals, shelter staff, and anyone working with individuals who experience or are affected by mental health concerns. It is also beneficial for those in social services, healthcare, and community organizations who wish to deepen their understanding of mental health and improve their support strategies for clients.

Mode(s): Self-Paced

Length: Approximately 6-9 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $110 per person

Life and Work: Basic Computer and Internet Skills

Description

This self-paced, online course provides an introduction to basic computer and internet skills, focusing on using the internet for research, communication, and job searching. The course is designed for individuals looking to enhance their digital literacy and improve their ability to navigate online platforms effectively.

Learners will explore how to use Google for various tasks, such as searching for information, checking the weather, and utilizing Google’s calculator. The course also covers practical job search skills, including how to send resumes via email, save job searches, and use job websites to apply for positions. Additionally, learners will gain the skills necessary to conduct effective job searches, research companies, and use Google Maps to find job interview locations.

By the end of this course, learners will have the confidence to use the internet for job hunting, communicate via email, and access online resources with ease.

Learning Objectives:

Be able to create and manage a Google account.
Understand how to use Google to search the internet and check weather forecasts.
Learn how to send a resume via email and save job search results.
Know how to apply for jobs online, including filling out applications and researching companies.
Be equipped to use Google Maps to find job interview locations and navigate to them effectively.

Course Structure:

Basic Computer and Internet Skills
Topics: Introduction to using the internet for searching information, creating a Google account, checking the weather, using the Google calculator, sending resumes via email, and saving job searches.
Job Searching Skills
Topics: Using keywords in internet searches, creating an account on a job website, filling out online applications, researching companies, and reviewing job postings for available work.
Using Google Maps for Job Interviews
Topics: How to use Google Maps to find addresses and get directions to job interview locations.
Feedback Survey
Topics: A final survey to gather learner feedback and course evaluation.

Target Audience:

This course is intended for job seekers and anyone looking to improve their basic computer and internet skills, particularly in the context of job searching and communication.

Mode(s): Self-Paced

Length: Approximately 3-4 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $60 per person

Life and Work: Customer Service

Description

This self-paced course is designed to provide students with a foundational understanding of customer service, evolving from good customer service to excellent customer service. The course is particularly beneficial for individuals who are returning to the workforce after a period of unemployment. In addition to learning core customer service skills, students will explore how customer service expectations have evolved, especially with the impact of online reviews. They will gain insight into managing customer interactions, dealing with challenges in the workplace, and how to develop a customer-focused mindset. The course will also address handling difficult situations, including harassment and violence, and give an overview of what to expect when working in a Canadian workplace.

Learning Objectives:

Understand the basics of customer service and how to improve.
Develop a customer-focused mindset.
Increase self-awareness in customer interactions.
Learn how to handle difficult customer situations and turn them into positive outcomes.
Understand how to manage workplace harassment and violence.
Adapt to modern customer service expectations influenced by online reviews and social media.
Gain knowledge about expectations for working in a Canadian workplace.

Course Structure:

Introduction Video: A brief overview of the course and its importance in career development.
Reading Materials: Articles, case studies, and resources on customer service.
Feedback Survey: At the end of the course, students will complete a feedback survey to evaluate the effectiveness of the content and structure.

Target Audience:

This course is intended for job seekers and anyone looking to improve their basic computer and internet skills, particularly in the context of job searching and communication.

Mode(s): Self-Paced

Length: Approximately 3-4 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $60 per person

Prerequisites: There are no specific prerequisites for this course, though students returning to work may benefit from additional preparation. Students are encouraged to take other Life and Works series courses, such as:

Basic Computer and Internet Skills
Online Job Search and Resume Building
Interview Skills

Life and Work: Interview Skills

Description

The Life and Work: Interview Skills course delves into the interview process, focusing on confidence building, a growth mindset, and problem-solving. The course explores common interview questions, concerns, and behaviors to help students prepare for every stage of the interview process: before, during, and after the interview.

Students will learn how to answer difficult or unexpected questions and handle surprising situations with ease. They will gain insight into body language, interview etiquette, how to dress for an interview, and the essential “do’s and don’ts” of interviewing.

The course also emphasizes the benefits of adopting a Growth Mindset and how it can positively impact one’s career and personal growth.

Learning Objectives:

Build confidence and prepare for interviews with a growth mindset.
Understand how to answer difficult or unexpected interview questions.
Improve body language and interview etiquette.
Learn the proper way to dress for an interview.
Understand the “do’s and don’ts” of interviewing.
Embrace a Growth Mindset for career success.

Course Structure:

Introduction Video: A brief overview of the course and key interview strategies.
Reading Materials: Articles and resources on interview preparation and growth mindset.
Feedback Survey: To gather feedback on course content and delivery.

Target Audience:

This course is intended for, job seekers preparing for interviews and individuals looking to improve their interview skills.

Mode(s): Self-Paced

Length: Approximately 3-4 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $60 per person

Basic Computer and Internet Skills
Online Job Search and Resume Building

Life and Work: Online Job Search and Resumé Building

Description

The Life and Work: Online Job Search and Resumé Building course offers a comprehensive introduction to creating a professional resumé and using online job search tools effectively. Through this course, learners will gain hands-on experience using a provided resumé and cover letter template to create customized documents tailored to their job applications.

Students will learn how to gather the necessary information to build a resumé, fill in gaps in their work experience, and select relevant skills for specific job opportunities. As online job applications become increasingly popular, students will explore how to use key online job websites, such as Indeed and the Job Bank, to create and submit their resumés, track job applications, and find suitable job openings.

Additionally, the course will guide students on how to assess if a job is a good fit and determine if adjustments to their resumé are needed to align with job requirements. By the end of the course, students will be equipped with the confidence and skills to conduct a successful job search independently.

Learning Objectives:

Create a professional-looking resume using provided templates.

1. Identify and gather the necessary information to customize their resumé.
2. Use popular online job websites to build and track job applications.
3. Assess whether a job is a good fit and adjust their resume to match job requirements.
4. Gain the confidence and knowledge to conduct an independent job search.

Course Structure:

Introduction Video: A brief overview of the course and key job searching strategies.
Reading Materials: Articles and resources on job searching and resumé building.
Feedback Survey: To gather feedback on course content and delivery.

Target Audience:

This course is intended job seekers new to the job market or returning after a break, individuals looking to improve their resumé and job search skills; those who want to learn how to effectively use online job websites; people seeking confidence in navigating the online job application process.

Mode(s): Self-Paced

Length: Approximately 3-4 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $60 per person

Basic Computer and Internet Skills
Interview Skills

Life and Work: Time Management

Description

The Life & Work: Time Management course provides students with techniques, tools, and habits to manage their time effectively, both in shelter settings and in other aspects of their lives. The course emphasizes how to increase motivation to complete tasks by reflecting on personal values, setting goals, and understanding the seven principles of the Happiness Advantage.

Students will learn how to plan for both short-term and long-term goals, prioritize tasks, and manage their time effectively by practicing behaviors that lead to success, such as self-awareness, independence, personal responsibility, and realistic planning. The course includes scenarios that explore thinking processes, intentions, self-talk, and behavior, while also focusing on the development of a growth mindset. Ultimately, students will learn that taking responsibility for time management is key to mastering their time and achieving their goals.

Learning Objectives:

Create a professional-looking resume using provided templates.

1. Understand and apply techniques to increase motivation for completing tasks.
2. Set and plan for both short-term and long-term goals.
3. Prioritize tasks effectively using time management strategies.
4. Practice behaviors such as self-awareness, personal responsibility, and realistic planning.
5. Use a growth mindset to approach challenges and enhance productivity.
6. Take responsibility for their time management and become more independent.

Course Structure:

Course Modules
Feedback Survey: To gather feedback on course content and delivery.

Target Audience:

This course is designed for individuals seeking to improve their time management skills and build independence, particularly those in shelter environments or similar settings.

Mode(s): Self-Paced

Length: Approximately 3-4 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $60 per person

Basic Computer and Internet Skills
Customer Service

Toronto Shelter Standards

Description

Why are Shelter Standards important? This course will explore the structure of the shelter system in Toronto and provide an in-depth examination of the Shelter Standards, with a focus on common issues encountered by individuals working in or with the shelter system. The course will cover topics such as service delivery, client responsibilities, access requests, customer service, basic needs, case management, support and services, health and safety concerns, and administration practices.

This self-paced course will take approximately six hours to complete. To obtain proof of completion, all course requirements must be met within 30 days of enrollment.

Learning Objectives:

Understand the structure of Toronto’s shelter system and Shelter Standards.
Recognize key aspects of service delivery, including client rights, responsibilities, and access requests.
Identify health and safety issues within shelter settings.
Understand the importance of case management, support services, and basic needs in the shelter system.
Apply customer service principles and administrative practices in shelter settings.
Navigate complaints, appeals, and ensure compliance with applicable legislation.

Course Structure:

Introduction to Toronto Shelter Standards: Overview of the course and the importance of Shelter Standards.
Course Book: A detailed guide to the Shelter Standards and relevant policies.
Module 1: Policy Context: Understand the policy background and framework of the shelter system.
Module 2: Toronto’s Shelter System: In-depth exploration of how the shelter system operates.
Module 3: Defined Terms: Key terminology and concepts related to shelter services.
Module 4: Applicable Legislation: Review the legislation governing shelter services.
Module 5: Principles of Service Delivery: Learn best practices in service delivery within shelters.
Module 6: Client Rights and Responsibilities: Understand the rights and responsibilities of clients within the shelter system.
Module 7: Complaints and Appeals: Review the procedures for addressing complaints and appeals in the shelter system.
Module 8: Access Requests and Customer Service: Strategies for handling access requests and providing quality customer service.
Module 9: Basic Needs and Services: Identify the basic needs and services provided to shelter clients.
Module 10: Case Management, Supports, and Services: Overview of case management practices and support services available.
Module 11: Health and Safety: Explore health and safety issues relevant to shelter environments.
Module 12: Administration: Understand the administrative processes that govern shelter operations.
End of Course Feedback Survey: A survey to gather feedback on the course and improve future training.

Target Audience:

This course is intended for individuals working in or with Toronto’s shelter system, including shelter staff, case managers, and service providers seeking a comprehensive understanding of Shelter Standards.

Mode(s): Self-Paced

Length: Approximately 6-8 hours

Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.

Cost: $75 per person

Instructor-Led Courses

Aging in Place

Description:

In our society, aging in place is not only about comfort but is essential to preserving dignity, autonomy, and community connections for the older population. This workshop offers a unique social service perspective on empowering individuals to age gracefully and safely in their own homes.

Drawing from social services, community outreach, and advocacy, this workshop goes beyond physical modifications to explore the holistic needs of aging individuals. Through interactive discussions, case studies, and practical exercises, participants will deepen their understanding of the social, emotional, and practical aspects of aging in place, and learn how to support individuals in maintaining independence and quality of life in their own homes.

Learning Objectives:

Understand the importance of aging in place for older adults and its impact on dignity, autonomy, and community.
Explore the social, emotional, and practical factors that contribute to successful aging in place.
Learn about the role of social services and community support in empowering individuals to live independently.
Discuss the challenges older adults face when aging in place and how to address those challenges effectively.

Learning Outcomes:

Participants will gain knowledge of aging in place from a holistic perspective, including its social and emotional aspects.
Participants will be equipped with strategies to assist older individuals in maintaining autonomy while aging in place.
Participants will be able to identify and address the challenges that older adults face when trying to remain in their homes.
Participants will understand the role of community services and resources in supporting aging individuals.

Instructor:

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Animal Wellbeing for Organizations Providing Services to Pet Owners

Description:

The Animal Safety for Human Serving Organizations workshop, led by experts from the Toronto Humane Society, introduces social service staff to the human-animal bond and its significance in the context of human services. The workshop covers medical, wellness, and behavioral considerations for cats and dogs, offering proactive guidelines for pet safety in shared spaces. Participants will learn how to read canine body language, implement safety practices, and manage emergency situations involving animals. A Q&A session will conclude each workshop, allowing participants to ask questions and engage with the instructors.

As more clients with pets engage with human service organizations, understanding the benefits and challenges of having pets in these environments becomes essential, especially for those facing housing instability or fleeing violence. Service providers must address medical, behavioral, and resource-related issues to ensure a safe environment for both humans and animals. This training also covers the “Violence Link,” which explores the connection between animal abuse and domestic violence, helping service providers prevent harm and improve safety for both animals and humans.

Learning Objectives:

Understand the human-animal bond and the challenges it presents for pet owners in hardship.
Learn medical and behavioral considerations for animals to ensure safety in shared spaces.
Understand relevant animal-related legislation, including animal cruelty laws, and the duty to report abuse.
Gain insight into resources available to support clients with pets, addressing their medical and behavioral needs.
Explore the concept of the “Violence Link” and its relevance to domestic violence and animal welfare.

Learning Outcomes:

Recognize the human-animal bond and its importance, understanding how pets can benefit clients facing hardship while acknowledging the challenges they present in shared spaces.
Apply knowledge of medical and behavioral considerations to ensure safety when managing animals in environments shared by people and pets, including recognizing signs of stress in animals and handling emergency situations effectively.
Understand the legal responsibilities related to animals in human service settings, including distinguishing between service and companion animals, and knowing the duty to report suspected animal cruelty.
Utilize resources available to support clients with pets, addressing their needs in terms of medical care, behavioral concerns, and ensuring their safety within shared spaces.
Recognize the connection between animal abuse and domestic violence (the “Violence Link”) and take appropriate steps to protect both animals and humans in situations involving family violence.

Instructor: Toronto Humane Society c/o Dillon Dodson (RSW, MSW), Lauralee Dorst and Beverly McKee

Mode(s): Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: This workshop is ideal for frontline staff in shelters, respite centers, drop-ins, and residential settings, as well as anyone working with at-risk populations who have pets.

Toronto Shelter Standards Training Matrix: Client Support Staff (R)

Aging in Place

Description:

Learning Objectives:

Understand the importance of aging in place for older adults and its impact on dignity, autonomy, and community.
Explore the social, emotional, and practical factors that contribute to successful aging in place.
Learn about the role of social services and community support in empowering individuals to live independently.
Discuss the challenges older adults face when aging in place and how to address those challenges effectively.

Learning Outcomes:

Participants will gain knowledge of aging in place from a holistic perspective, including its social and emotional aspects.
Participants will be equipped with strategies to assist older individuals in maintaining autonomy while aging in place.
Participants will be able to identify and address the challenges that older adults face when trying to remain in their homes.
Participants will understand the role of community services and resources in supporting aging individuals.

Instructor:

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Anti-Black Racism (A.B.R.)

Description:

Anti-Black racism is a pervasive issue that continues to shape policies and practices across multiple sectors in Ontario, with tangible negative outcomes for Black communities in Ontario. This training session delves into the historical context, ongoing prevalence, and lasting impacts of anti-Black racism, using introspective exercises, group discussions, interactive activities, and case studies to deepen participants’ understanding. Participants will also gain practical tools to recognize, confront and address anti-Black racism in their personal and professional environments, empowering them to become active agents of change.

Learning Objectives:

Develop a comprehensive understanding of anti-Black racism, including its historical context.
Gain awareness of the widespread nature of anti-Black racism across various systems and sectors in Ontario, including education, health, criminal justice, housing, and child welfare.
Understand the impact of anti-Black racism on the lived experiences and outcomes of Black people.
Appreciate the rich diversity of Black communities across Ontario and recognize how intersecting identities can compound the effects of anti-Black racism.
Acquire a set of practical strategies to implement self-awareness and anti-racist practices in both professional and personal spaces.

Learning Outcomes:

Have a deeper understanding of the construct and historical background of anti-Black racism.
Be able to identify and discuss the presence of anti-Black racism across multiple systems in Ontario.
Recognize the personal and societal impacts of anti-Black racism on Black individuals.
Be more attuned to the diversity of Black communities and the role of intersectionality in exacerbating racism.
Feel equipped with actionable tools and strategies to challenge anti-Black racism and integrate anti-racist approaches into their everyday lives.

Instructor: Vania Patrick-Drakes

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Anti-Racism and Anti-Oppression (A.R.A.O.)

Description:

Research studies consistently highlight the pervasive presence of racism and oppression within Canada, leading to disparities in treatment, outcomes, and lived experiences for marginalized communities. Through introspective exercises, group discussions, interactive activities, videos and case studies, this training session explores the concepts of oppression and racism, highlighting inequities on individual, cultural and systemic levels. Participants will gain practical ARAO strategies that can be applied in both personal and professional settings, empowering them to take actionable steps toward fostering more equitable, inclusive, and just environments.

Learning Objectives:

Gain a deep understanding of the constructs of oppression and racism, with a focus on historical contexts.
Develop an awareness of how oppression and racism manifest and persist on both micro and macro levels across various systems in Canada.
Understand the harmful effects of racism and oppression on individuals, organizations, and societies.
Gain a thorough understanding of privilege and intersectional identities, and how these influence people’s lived experiences, perspectives, and outcomes.
Acquire practical strategies to incorporate self-awareness and anti-racist, anti-oppressive practices into both professional and personal spaces.

Learning Outcomes:

Be able to clearly define and explain the constructs of oppression and racism.
Identify the ways oppression and racism show up at both individual and systemic levels within Canadian society.
Recognize the wide-ranging impacts of racism and oppression on individuals, organizations, and communities.
Have a deeper understanding of the concept of privilege and how intersecting identities affect people’s experiences and outcomes.
Feel empowered to apply anti-racist and anti-oppressive practices in their personal lives and professional environments, using the tools and strategies provided.

Instructor: Vania Patrick-Drakes

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Applied Suicide Intervention Skills Training (A.S.I.S.T.)

Description:

LivingWorks ASIST is a two-day, in-person workshop that features impactful audiovisual materials, discussions, and simulations. Trusted by professionals and endorsed by the World Health Organization, LivingWorks Applied Suicide Intervention Skills Training (ASIST) is the only workshop of its kind and is designed to be learnable by anyone.

Updated regularly to incorporate the latest knowledge, LivingWorks ASIST has been training individuals to provide suicide first aid interventions for over 40 years. During this workshop, you will learn how to recognize signs that someone may be contemplating suicide, how to intervene skillfully, and how to develop a safety plan that connects the person to further support. You will also explore how personal and community attitudes toward suicide can affect someone’s willingness to seek help and your ability to provide it.

This workshop is designed to enhance your willingness, confidence, and capacity to provide suicide first aid. Two experienced and supportive trainers will guide you through the course, ensuring a safe and comfortable learning environment.

LivingWorks ASIST is backed by 40 years of research and evidence. More than 50 peer-reviewed studies and government reports on LivingWorks ASIST have demonstrated that:

LivingWorks ASIST improves participants’ skills and readiness to engage in conversations with individuals who may be considering suicide. The course is safe for participants, with no adverse effects resulting from the training. The training enhances general counseling and listening skills.

Learning Objectives:

Learn how to recognize signs that someone may be contemplating suicide.
Gain the skills necessary to intervene effectively when someone is at risk of suicide.
Understand how to create a safety plan in collaboration with a person at risk and connect them to further support.
Explore how personal and community attitudes about suicide influence the willingness to seek help and the ability to intervene.
Enhance their overall counseling and listening skills in the context of suicide intervention.

Learning Outcomes:

Be able to identify when someone may be considering suicide and take immediate action to intervene.
Feel more confident and prepared to provide suicide first aid to individuals in crisis.
Understand the importance of a safety plan and how to work with individuals to develop one.
Be more aware of how their own attitudes toward suicide, as well as societal views, can impact their ability to help others.
Have increased skills in counseling and listening that can be applied to other professional and personal contexts.

Instructor: Gerstein Crisis Centre (certified ASIST Instructors) or Stephen Lister & Tammy Whelen (certified ASIST Instructors)

Mode(s): Live In-Person (no option for virtual)

Length: Two (2) Days

Cost: $285 per person

Target Group: All

Validity (Certification Timeline): Three (3) years

Disclaimer: Sensitive Content Warning

This course addresses topics related to suicide, mental health, and related distressing subjects. The content may be triggering or upsetting to some individuals. We strongly advise that participants engage with this course only if they feel comfortable and prepared to do so.

If you or someone you know is struggling with thoughts of suicide or self-harm, please seek immediate support from a mental health professional or contact a suicide prevention helpline. Confidential support is available, and it’s important to reach out when needed.

By continuing in this course, you acknowledge that you understand the sensitive nature of the material and agree to approach it with care and respect. Please take breaks when needed, and prioritize your mental well-being throughout this learning experience.

If you need assistance or support during the course, we encourage you to reach out to a counselor or mental health professional.

Introduction to Case Management

Description:

Case management plays a vital role in the helping professions, ensuring that service users receive the necessary services and access to the right resources to meet their unique needs and overcome challenges. This workshop is designed to equip people who work in the social services sector with essential skills and knowledge to effectively support service users through change. This workshop is suitable for both new and experienced “helpers”, as well as students and professionals in related fields who want to enhance their case management abilities. Whether participants are working in child welfare, mental health, healthcare, housing, or any other social service setting, the workshop provides valuable insights applicable across various domains.

Learning Objectives:

Define case management and its role in the social services sector.
Identify key principles and best practices for effective case management.
Apply assessment and planning strategies to develop individualized service plans.
Utilize problem-solving and advocacy skills to support service users in accessing resources.
Enhance communication and collaboration with service users and interdisciplinary teams.

Learning Outcomes:

Gain a clear understanding of the case management process and its impact on service delivery.
Develop practical skills to assess needs, create action plans, and monitor progress.
Strengthen their ability to navigate systems and advocate for service users.
Improve their professional confidence in managing diverse and complex cases.

Instructor: Michelle Lewis

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

TSS Training Matrix: Client Support Staff (M), Supervisory / Management (R)

Advanced Case Management

Description:

Building on foundational case management principles, this advanced workshop is designed for social service professionals seeking to enhance their ability to support individuals with complex and multifaceted needs. Participants will develop strategic, evidence-informed approaches to case management, focusing on navigating systemic barriers, fostering interagency collaboration, and implementing client-centered interventions in resource-limited environments.

Learning Objectives:

Analyze complex client needs and develop advanced case management strategies.
Implement effective interagency collaboration techniques to improve service coordination.
Apply advocacy skills to address systemic barriers and resource limitations.
Utilize trauma-informed and ethical decision-making frameworks in case management.
Evaluate case management outcomes and adjust interventions for long-term client success.

Learning Outcomes:

Demonstrate the ability to develop and implement comprehensive case management plans for individuals with complex needs.
Effectively navigate interagency relationships to enhance service delivery.
Apply problem-solving and critical thinking skills to resolve case management challenges.
Strengthen their professional confidence in managing high-risk, multifaceted scenarios.

Instructor: Michelle Lewis

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Prerequisite: IDEA TC recommends that participants complete the Introduction to Case Management course before registering for the Advanced Case Management course.

Conflict Resolution

Description:

In this workshop, participants will explore the dynamics of conflict and learn how addressing it, rather than avoiding it, can lead to growth and stronger relationships. Participants will gain practical skills such as active listening, identifying personal and others’ needs in conflict, and using “I Statements” for clear communication. They will also learn strategies for reframing conflict energy, engaging with individuals exhibiting aggressive, passive, or passive-aggressive behaviors, and applying de-escalation techniques. The workshop will cover methods to manage difficult conversations, identify when to confront or disengage, and recognize the importance of attitude and language in resolving conflicts. By the end of the session, participants will understand the role of personal values in conflict and will have developed strategies to manage conflict constructively, ensuring a win-win outcome for all parties involved.

Learning Objectives:

Define and understand the various types of conflict and their impacts.
Explore the 10 biggest mistakes people make in conflicts and how to avoid them.
Learn how to apply the Conflict Escalation Model to prevent crises.
Understand personal filters developed early in life and their role in conflict.
Recognize and work with different conflict management styles.
Utilize conflict as an opportunity to strengthen relationships.

Learning Outcomes:

Demonstrate the ability to develop and implement comprehensive case management plans for individuals with complex needs.
Effectively navigate interagency relationships to enhance service delivery.
Apply problem-solving and critical thinking skills to resolve case management challenges.
Strengthen their professional confidence in managing high-risk, multifaceted scenarios.

Instructor: Steve Lister

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Toronto Shelter Standards Training Matrix: Client Support Staff (R), Dietary Staff (R), Cleaning & Maintenance Staff (R), Supervisory/Management Staff (M – 12 months)

Introduction to Counselling Skills

Description:

This workshop is designed to introduce participants to essential counselling skills for working with clients in various community settings, including the housing system. The session will cover foundational communication techniques and effective counselling strategies. Participants will learn the importance of building rapport, active listening, and maintaining boundaries, while developing an understanding of how to support clients through various challenges. The session also includes case discussions and role plays to help participants apply these skills in real-world scenarios.

Learning Objectives:

Gain a brief overview of Dialectical Behaviour Therapy (DBT).
Understand the four main components of DBT.
Explore select adapted DBT skills from each component, aimed at providing frontline workers with practical tools for client support.
Learn how to effectively use worksheets with marginalized populations to promote emotional regulation and distress tolerance.

Learning Outcomes:

Participants will gain foundational skills in counselling that can be applied in a variety of community-based settings.
Participants will be able to effectively use basic communication techniques to build trust and rapport with clients.
Participants will have practical tools and strategies for working with clients facing a range of challenges, particularly in the housing sector.
Participants will feel more confident and capable of applying their new skills in real-world situations.

Instructor: Priyan Ramanihar

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

TSS Training Matrix: Client Support Staff (M)

Cognitive Behavioural Techniques (CBT) in Social Services

Description:

This workshop serves as an introduction to evidence-based Cognitive Behavioural Techniques (CBT) applicable in various community-based social service settings. Participants will gain insight into how thoughts influence behaviour and how cognitive-behavioural interventions can be powerful tools for helping clients address issues such as addiction, depression, and anxiety. Through active learning, case examples, and role play, participants will not only explore the theory behind cognitive-behavioural approaches, but also develop practical skills to incorporate these techniques into their own practice.

Learning Objectives:

Understand the fundamental principles of Cognitive Behavioural Therapy (CBT) and how thinking patterns affect behavior.
Learn how CBT interventions can be applied to help clients manage challenges like addiction, depression, and anxiety.
Gain hands-on experience with CBT techniques through case examples and role play.
Develop the ability to integrate CBT strategies into your work with clients in social service settings.

Learning Outcomes:

Participants will be able to recognize the relationship between thoughts, emotions, and behaviors in clients.
Participants will acquire practical tools to apply CBT interventions in their work with individuals facing mental health or addiction challenges.
Participants will feel more confident in using CBT techniques as part of their professional toolkit to improve client outcomes.

Instructor: Priyan Ramanihar

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

Dialectical Behaviour Therapy for Frontline Workers

Description:

This workshop focuses on select Dialectical Behaviour Therapy (DBT) skills adapted for use in brief interactions with clients by frontline workers. Participants will learn effective methods for utilizing these skills, particularly in the areas of distress tolerance and emotional regulation. The course will include activities and worksheets designed to help integrate these skills into day-to-day practice with marginalized populations.

Learning Objectives:

Gain a brief overview of Dialectical Behaviour Therapy (DBT).
Understand the four main components of DBT.
Explore select adapted DBT skills from each component, aimed at providing frontline workers with practical tools for client support.
Learn how to effectively use worksheets with marginalized populations to promote emotional regulation and distress tolerance.

Learning Outcomes:

Participants will understand the foundational principles of DBT and how to apply them in a brief, frontline context.
Participants will be able to implement DBT skills effectively to help clients manage distress and regulate emotions.
Participants will gain confidence in using DBT worksheets as a tool in their work with marginalized populations.
Participants will be equipped with practical skills that can enhance their client interactions, focusing on emotional resilience and distress tolerance.

Instructor: Zanna Seipp-Katz

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: Frontline Staff

Introduction to Documentation Skills

Description:

Accurate, clear, and ethical documentation is a vital skill for social service professionals, ensuring accountability and continuity of care. This interactive workshop provides a comprehensive foundation in documentation and case note reporting, equipping participants with the skills necessary to write concise and professional records in community and healthcare settings. Emphasizing anti-oppressive and strength-based approaches, this workshop ensures that documentation practices align with principles of equity, inclusion, and client-centered care. Participants will leave with practical tools and strategies to improve their documentation practices, ensuring compliance, professionalism, and enhanced service delivery.

Learning Objectives:

Understand the legal and ethical requirements of documentation, including compliance with PHIPA.
Differentiate between subjective and objective case note writing to enhance clarity and accuracy.
Apply anti-oppressive and strength-based approaches to documentation that uphold client dignity and autonomy.
Identify and utilize various case note formats, such as DAP, SOAP notes and narrative documentation.
Develop effective, concise, and professional documentation practices to improve service delivery and interagency communication.

Learning Outcomes:

Demonstrate the ability to write clear and accurate case notes.
Apply strength-based and anti-oppressive principles to documentation practices.
Enhance their confidence in documenting complex cases while maintaining ethical and professional standards.
Improve efficiency and effectiveness in record-keeping to support continuity of care.

Instructor: Michelle Lewis

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

TSS Training Matrix: Client Support Staff (M – 3 months), Dietary Staff (R), Cleaning & Maintenance Staff (R), Supervisory/Management (M – 3 months)

Advanced Documentation Skills

Description:

Building upon the ‘Introduction to Documentation Skills’ workshop, this advanced workshop will reinforce best practices while deepening participants’ ability to document effectively and ethically. The session begins with a review of key principles, policies, and legislation that inform how information is collected and recorded in social service settings. Participants will engage in hands-on exercises that involve writing case notes based on simulated live interviews and work scenarios. The workshop will explore strategies for documenting risk, including crisis situations, safety planning, and liability considerations. A strong emphasis will be placed on integrating anti-oppressive and trauma-informed approaches to ensure that documentation is client-centered, strengths-based, and mindful of systemic barriers. Participants will also learn to use non-stigmatizing, people-first language that respects clients’ dignity while meeting professional and legal standards. Throughout the session, participants will have the opportunity to reflect on their own documentation practices, engage in structured self-assessment and peer feedback, and identify areas for growth.

Learning Objectives:

Apply key principles of professional documentation by integrating relevant policies, legislation, and ethical considerations into their case notes.
Demonstrate the ability to document risk effectively, including crisis situations, safety planning, and liability considerations, while maintaining professional standards.
Utilize anti-oppressive and trauma-informed approaches in documentation to ensure records are client-centered, strengths-based, and mindful of systemic barriers.
Write clear, concise, and defensible case notes using non-stigmatizing, people-first language that upholds clients’ dignity and respects their lived experiences.
Critically assess and refine their own documentation practices through self-reflection and peer feedback to improve accuracy, consistency, and accountability.

Learning Outcomes:

Strengthened their ability to create accurate, ethical, and legally sound case documentation that aligns with professional and organizational standards.
Developed enhanced confidence in documenting risk and complex client interactions in a manner that is clear, objective, and defensible.
Improved their ability to apply anti-oppressive, trauma-informed, and client-centered approaches in written records.
Identified personal areas for growth in documentation skills and established strategies for continuous improvement in their professional practice.

Instructor: Michelle Lewis

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Prerequisite(s): IDEA TC recommends that participants complete the Introduction to Documentation course before registering for the Advanced Documentation course.

Foundations of Criminal Justice

Description:

The Criminal Justice System in Ontario can be complex and challenging to navigate. Understanding its processes and procedures is key to achieving more successful outcomes for all involved. This detailed and interactive workshop provides participants with a comprehensive overview of the Ontario legal system. Topics include the Criminal Code, Mental Health Act, Fitness to Stand Trial, Court Decorum, Mental Health Court, Drug Treatment Court, Legal Aid, Bail Courts, Surety, PARS, and more. Participants will also gain an understanding of the roles of various professionals in the system, including judges, lawyers, police officers, duty counsel, and court clerks. Additionally, the Aboriginal Justice system will be explored, and a glossary of relevant terms will be provided.

Learning Objectives:

Gain an overview of the Criminal Justice system in Ontario, including key legal terms and processes.
Understand the roles and responsibilities of key stakeholders within the justice system, including judges, police, lawyers, and other legal professionals.
Learn about alternative justice and diversion systems that may be available to support clients.
Engage with case examples from practice to contextualize learning and apply knowledge to real-world situations.

Learning Outcomes:

Participants will become familiar with the Ontario justice system and its key legal structures and terms.
Participants will be able to identify and explain the roles of key legal professionals involved in the criminal justice process.
Participants will develop a deeper understanding of alternative justice options and diversion systems that may benefit clients in their practice.
Participants will feel more confident navigating the legal system and working with clients involved in the justice process.

Instructor: Farah Jindani

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Toronto Shelter Standards Training Matrix: Recommended for Client Support Staff and Supervisory/Management Staff

Grief and Loss in Community Service Work

Description:

For many community agencies, managing death and loss is an unavoidable yet challenging aspect of the work. Whether through personal or professional experiences, workers in our sector regularly face the impact of death or significant life changes. Grief-informed policies, procedures, training, and interpersonal support can empower agencies to respond comprehensively to the challenges of ongoing loss and transitions, including the traumatic impact of death and other significant events.

This training will equip participants with essential assessment and intervention skills for supporting themselves, their teams, and their agencies in dealing with grief and loss. We will explore how managers and colleagues can collaboratively respond to loss events, creating healthy, resilient teams and workplaces. Through a combination of presentations, reflective activities, and group discussions, this course will address grief and loss in three key areas:

Support for bereaved workers as individuals.
Support for a team when death or loss impacts the workplace.
Support for the organization during significant changes that generate loss/stress responses.

Learning Objectives:

Deepen awareness of the impact of ongoing loss on service-users, workers, and agencies.
Understand diverse responses to traumatic grief and multiple loss in this sector.
Explore a theoretical framework for the impact of loss in marginalized communities and community agencies.
Investigate current coping strategies and resilience-building techniques in response to ongoing loss.
Learn effective Impact Debriefing techniques and structures for “Saying a Good Goodbye” to support workers and teams.

Learning Outcomes:

Gain insights into how multiple losses affect both individuals and organizations.
Develop an understanding of the diverse emotional responses to grief within a community service context.
Learn strategies for supporting individuals and teams through grief and loss events.
Equip yourself with practical tools and frameworks to respond to loss with resilience and compassion.

Instructor: Yvette Perreault

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Advanced Harm Reduction

Description:

Advanced Harm Reduction is an interactive training that connects core concepts like trauma-informed care, motivational interviewing, and crisis intervention to real-world situations encountered when working with individuals with a history or current experience of substance use. Harm Reduction is a care philosophy aimed at minimizing the physical and social consequences of substance use, focusing on policies, programs, and practices that reduce the negative health, social, and legal impacts associated with substance use, policies, and laws. Grounded in justice and human rights, it emphasizes positive change, supporting individuals without judgment, coercion, or requirements to stop using drugs to receive care.

This course goes beyond the basics of harm reduction, addressing stigmatizing, harmful, and counterproductive communication that can occur in practice. Participants will learn to identify and mitigate biases and discrimination, using communication techniques designed to foster positive and non-judgmental interactions. This interactive training offers practical tools applicable to a wide range of circumstances in the human services sector, particularly when working with vulnerable populations.

Learning Objectives for Participants:

Build upon the foundational concepts of Introduction to Harm Reduction learned in IDEA TC’s self-paced training.
Gain a deeper understanding of personal and broader communication biases that may hinder support, coordination, and cooperation with program users.
Practice and refine approaches to complex situations through role-playing and scenario-based exercises.
Learn effective communication techniques that foster deeper, more meaningful therapeutic relationships with program users and drive more significant, positive change.

Learning Objectives for Managers:

Improve communication and relationship dynamics between staff and program participants.
Enhance the wellness and health outcomes of program participants through improved support practices.
Increase self-awareness among staff and improve their ability to recognize and manage biases in communication.
Practice new techniques for common operational tasks such as wellness checks and intake procedures.
Align staff approaches with current best practices in working with vulnerable populations.
Empower staff with the confidence and tools to handle complex situations more effectively.

Instructor:

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: This course is ideal for frontline staff working in shelters, respite centers, and residential settings, but the techniques and approaches taught can be applied by anyone interacting with at-risk populations. Anyone involved in face-to-face conversations with vulnerable individuals will benefit from this training.

Toronto Shelter Standards Training Matrix: Client Support Workers and Supervisors/Managers (M – 6 months); Board Members (R)

Indigenous History and Community Engagement in Social Services

Description:

This training provides social service workers in Toronto with a comprehensive understanding of the history, experiences, and resilience of Indigenous peoples in Canada. Participants will learn strategies to engage effectively with Indigenous communities, in line with the Truth and Reconciliation Commission’s Calls to Action. The course covers key topics such as the impact of colonialism, the Royal Proclamation, the Indian Act, and the legacy of residential schools. It also explores the resilience of Indigenous peoples and their efforts in healing and reclamation of cultural practices. The training will also address systemic justice challenges and provide tools to build respectful relationships with Indigenous clients.

Learning Objectives:

Understand the historical impact of colonization and key legislation on Indigenous communities.
Learn about Indigenous resilience and healing through cultural reclamation.
Explore challenges Indigenous peoples face in the justice system and potential reforms.

Learning Outcomes:

A deeper understanding of Indigenous history and ongoing challenges.
Practical strategies for culturally sensitive engagement with Indigenous communities.
Tools to support healing and empowerment of Indigenous clients.

Instructor: Joe Elkerton

Mode(s): Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Advanced Mental Health: Exploring Intersectional Approaches to Mental Healthcare

Description:

This workshop explores the concept of mental health, wellness, and illness through a person-centred intersectional lens. By focusing on the experiences of equity-seeking groups, the session examines the historical and current challenges these communities face, considering the etiology of mental health concerns from a social determinants of health perspective. Participants will learn how social identities intersect and influence mental health experiences, with an emphasis on culturally safe and inclusive approaches to engaging diverse groups in conversations about mental wellness. This workshop is ideal for community-based helpers working in the social services or healthcare sectors.

Learning Objectives:

Develop an understanding of how intersectionality impacts mental health, including the influence of social identities on experiences and access to care.
Explore how race, gender, sexuality, socioeconomic status, and ability shape mental health outcomes and treatment access.
Examine strategies for providing culturally responsive and inclusive mental health care.
Identify and address barriers marginalized communities face in accessing mental healthcare, such as stigma, discrimination, and systemic inequalities.
Learn practical techniques for incorporating intersectional perspectives into mental health assessments, treatment plans, and interventions.

Learning Outcomes:

Understand how intersectionality impacts mental health and influences access to care and treatment outcomes.
Analyze how factors such as race, gender, and socioeconomic status intersect to shape mental health experiences.
Apply strategies for providing culturally responsive and inclusive mental health care.
Recognize barriers marginalized communities face in accessing mental health services and develop strategies to address them.
Integrate intersectional perspectives into mental health assessments, treatment plans, and interventions to better meet diverse needs.

Instructor: Michelle Lewis

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

Prerequisites: IDEA TC recommends that participants complete the Introduction to Mental Health self-paced course before registering for the Advanced Mental Health.

TSS Training Matrix: Client Support Staff (M – 3 months) or Introduction to Counselling Skills

Introduction to Motivational Interviewing

Description:

Do you feel restricted in helping clients and shelter residents with questionable motivation? Are the concepts of motivation, resistance, ambivalence, and compliance confusing? This course explores motivation as an interactive process between clients/residents and counselors, offering practical tools to address key issues in counseling and support situations. Special emphasis will be placed on working with individuals who may present as more “resistant.” This approach, which has been successfully applied in the area of addictions, includes content on the principles of Motivational Interviewing, building motivation for change, dealing with resistance, and understanding and using strategic tools for brief interventions

Learning Objectives:

Understand the core principles of Motivational Interviewing and how they apply in counselling and support settings.
Gain insights into building and enhancing motivation for change in clients and shelter residents.
Learn effective strategies for addressing resistance and ambivalence in clients.
Develop skills in using strategic tools for brief interventions, focusing on clients with more challenging motivation.

Learning Outcomes:

Participants will be able to apply Motivational Interviewing techniques to improve client engagement and motivation.
Participants will gain confidence in working with resistant clients and will have strategies for overcoming barriers to change.
Participants will develop skills to conduct brief interventions that are effective and client-centered.

Instructor: Dale Kueh;

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Advanced Motivational Interviewing

Description:

This session builds on the strategies covered in the “Introduction to Motivational Interviewing” workshop. While Motivational Interviewing can be “simple but not easy” to integrate into your regular counselling style, this highly interactive workshop offers an opportunity to develop and practice these skills more extensively. The session will emphasize case discussions and hands-on practice, so participants are encouraged to bring their own challenging case examples for us to work through. Workshop content includes revisiting reflective strategies, the art of strategic reflection, dealing with resistance in groups and individuals, applying Motivational Interviewing techniques when you only have 20 minutes, and engaging in case consultation and role play.

Learning Objectives:

Reinforce and deepen understanding of motivational interviewing techniques covered in the “Introduction to Motivational Interviewing” workshop.
Enhance skills in using strategic reflection during counselling sessions.
Learn how to address and manage resistance from both individuals and groups.
Develop practical skills in applying Motivational Interviewing within limited timeframes (e.g., 20-minute sessions).
Engage in case discussions and role-play to improve real-world application of techniques.

Learning Outcomes:

Participants will be able to integrate advanced motivational interviewing techniques into their counselling practice.
Participants will gain confidence in addressing resistance in clients and groups.
Participants will develop a deeper understanding of how to use motivational interviewing in short, time-limited interactions.
Participants will have the tools to effectively apply reflective strategies to enhance client engagement.

Instructor: Dale Kueh;

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Prerequisite(s): IDEA TC recommends that participants complete the Introduction to Motivational Interviewing course before registering for the Advanced Motivational Interviewing.

Navigating Privacy and Consent

Description:

This workshop is designed for health service professionals who handle personal and personal health information during the provision of their services. Participants will review the legal requirements and best practices related to privacy and consent, with a specific focus on the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection of Privacy Act (FIPPA). The session will include interactive discussions and activities, allowing participants to apply privacy and consent concepts to real-life scenarios. By the end of the workshop, participants will be equipped with the knowledge and tools to navigate privacy laws confidently and ethically while providing high-quality, confidential care.

Learning Objectives:

Understand the key principles and legal requirements of privacy legislation in the context of social services.
Learn how to collect, use, and disclose personal and personal health information ethically and legally.
Explore best practices for obtaining and documenting informed consent in social service settings.
Identify common privacy and consent challenges and how to address them in compliance with privacy laws.
Apply privacy and consent concepts to real-life scenarios through interactive discussions and activities.

Learning Outcomes:

Demonstrate knowledge of privacy legislation and how they apply to the collection, use, and disclosure of personal information in social services.
Effectively navigate privacy and consent processes to ensure compliance with relevant laws.
Apply best practices for obtaining informed consent and protecting client confidentiality in service provision.
Develop strategies to address privacy and consent issues, ensuring ethical and legal practice in client interactions.

Instructor: Michelle Lewis

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

Navigating Ontario's Social Assistance Programs

Description:

This workshop provides participants with a comprehensive overview of Ontario Works and the Ontario Disability Support Program (ODSP), the two primary income security programs for low-income individuals. Participants will review eligibility, application processes, ongoing requirements, and the mandatory and discretionary benefits available in cases of special needs. The workshop also examines recent program changes, the role of the provincial Poverty Reduction Strategy, and upcoming proposed transformations.

Learning Objectives:

Understand the key features of Ontario Works and ODSP, including eligibility and application processes.
Learn how to navigate both systems to better support and advocate for clients.
Become familiar with additional social assistance-related benefits and programs available to clients.
Develop problem-solving strategies for challenges commonly faced in service delivery.

Learning Outcomes:

Gain a clear understanding of both income support programs and how they operate.
Be better equipped to assist clients with navigating the application process and accessing benefits.
Understand additional support options available through other related programs.
Be able to resolve common issues faced when delivering social assistance services.

Instructor: Adeel Ahmad

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Practical Applications of AODA Standards

Description:

Why are disability inclusion and awareness important? Disabilities come in many forms—visible, hidden, permanent, temporary, and intermittent. They can result from illness, injury, or age-related conditions, and can impact individuals in various ways. By learning how to create and adapt environments that offer equal access for individuals with disabilities, you ensure service availability to all people, regardless of their abilities.

Over time, there has been an increase in service users accessing shelter services, many of whom are individuals with visible or invisible disabilities. A report released by Statistics Canada in 2022 stated that over 28% of Ontarians aged 15 and over report having a disability, including individuals with undiagnosed mental health conditions or addictions.

Building on the content from IDEA TC’s previous “More Than Just Ramps” workshop, Practical Applications of AODA Standards is designed to help agency staff identify and address unconscious biases and the disabling impacts of physical, environmental, and attitudinal barriers that people with disabilities face in shelter and agency settings. The training aims to equip frontline staff, management, senior leaders, volunteers, and board members with an intersectional anti-oppression framework for working with people with disabilities and practical applications of the Accessibility for Ontarians with Disabilities Act (AODA) Standards.

Learning Objectives:

Understand the importance of disability inclusion and how to create environments that are accessible and welcoming for individuals with disabilities.
Recognize and address unconscious biases that contribute to ableism in agency settings.
Learn about the impact of physical, environmental, and attitudinal barriers on people with disabilities.
Gain knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) Standards and how to apply them in daily work practices.
Incorporate an intersectional anti-oppression approach to better serve individuals with disabilities.

Learning Outcomes:

Participants will develop a broader understanding of disability inclusion and the importance of accessibility in service delivery.
Participants will be equipped with the tools to identify and challenge ableism in their workplace.
Staff will gain practical skills in creating an inclusive and accessible environment for individuals with disabilities, ensuring equal access and support for all.

Instructor: Fran Odette

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

TSS Training Matrix: Client Support Staff, Dietary Staff, Cleaning & Maintenance Staff, Supervisory/Management Staff: All M – 6 Months

Seeking Safety: Evidence-Based Treatment for Trauma and Substance Use

Description:

This workshop offers an in-depth exploration of the Seeking Safety model, a highly effective and evidence-based approach for the concurrent treatment of trauma and substance use. Participants will gain a comprehensive understanding of the model’s core principles—safety, integrated treatment, and empowerment—and learn how to apply them in diverse clinical settings. The workshop provides practical tools and strategies to foster stabilization and resilience in clients while addressing the complex interplay between trauma and addiction. Through interactive discussions, case examples, and experiential exercises, participants will develop skills to implement Seeking Safety interventions, promote emotional regulation, and support clients in building a foundation for long-term recovery. This training is ideal for front-line workers, including case managers, housing workers, clinicians, as well as leadership/management. This workshop also welcomes anyone seeking further professional development and an interest in learning about trauma-informed care practices within substance use treatment contexts.

Learning Objectives:

Develop a comprehensive understanding of the relationship between trauma and substance use disorders, including how trauma responses can drive addictive behaviors.
Learn the core principles of the Seeking Safety Model, including its focus on present-focused coping, integrated treatment, and prioritization of safety in trauma and substance use care.
Increase understanding of the role of boundaries in recovery and how they can enhance recovery by fostering healthier connections with oneself and others.
Explore ways to identify and address emotions such as shame, anger, and anxiety that perpetuate the cycle of trauma and substance use, helping clients develop deeper emotional awareness.
Examine the role of countertransference and the use of self in therapeutic relationships to strengthen clinical effectiveness and maintain professional boundaries.

Learning Outcomes:

Apply the Seeking Safety Model effectively in clinical settings to provide trauma-informed care and concurrent treatment for trauma and substance use.
Utilize practical tools and strategies to help clients build resilience and stabilization while addressing the complex relationship between trauma and addiction.
Foster emotional regulation in clients by helping them identify, understand, and manage difficult emotions that contribute to their trauma and addiction.
Maintain professional boundaries in clinical practice, using awareness of countertransference to strengthen therapeutic relationships and promote healthier interactions.
Support clients in developing a solid foundation for long-term recovery by applying trauma-informed care principles and the Seeking Safety interventions.

Instructor: Dhwani Joshi

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

Standard First Aid (Level C), CPR and AED Two-Day Workshop

Description:

The Aquatic Development & Emergency Training (ADET Inc.) provides a comprehensive two-day course in Standard First Aid, AED (Level C), and CPR. This hands-on training equips participants with essential skills to respond to emergencies in the workplace and beyond. The program covers adult and child CPR, unconsciousness, choking, bleeding, shock, severe allergies, diabetes, epilepsy, head trauma, and burns. It also includes the use of Defibrillators (AEDs) and teaches participants how to manage heat-induced emergencies and multiple injury situations. The training aligns with the latest CPR guidelines and meets WSIB requirements.

Learning Objectives:

Conduct Primary and Secondary Surveys.
Learn to respond to heat-induced emergencies (heat cramps, heat exhaustion, and stroke).
Manage multiple injuries effectively.
Master infant/child resuscitation (CPR).
Use a Defibrillator (AED) with confidence.

Learning Outcomes:

Participants will be able to assess and respond to emergency situations using Primary and Secondary Surveys.
Participants will be proficient in managing heat-related emergencies and injuries in both adults and children.
Participants will gain the ability to perform CPR and use AEDs effectively.
Participants will understand how to treat and manage various life-threatening emergencies, including choking, bleeding, and shock.

Instructor: ADET Inc.

Mode(s): Live In-Person

Length: Two (2) days

Cost: $210 per person

Target Group: All

TSS Training Matrix: Client Support Staff, Dietary Staff, Cleaning & Maintenance Staff (All M – 6 months) Supervisory/Management Staff (R)

Stress, Compassion Fatigue, Burnout and Self-Care

Description:

This workshop emphasizes the critical importance of self-care for helping professionals to maintain optimal health, prevent compassion fatigue, and avoid burnout. Participants will learn how to apply simple self-care tools to manage stress effectively and promote personal well-being. The training highlights the biopsychosocial-spiritual model, which emphasizes balance across body, mind, and spirit. Through experiential practices such as Body-Mindfulness Awareness, developing a Self-Care Treatment Plan, and engaging in the Integrative MAGIC Journaling Process, participants will gain practical skills to recognize the signs of stress, compassion fatigue, and burnout, and implement strategies for self-care, integration, restoration, and growth.

Learning Objectives:

Identify different types of stress physiology and how they affect the body, mind, and spirit.
Recognize the signs of compassion fatigue, secondary trauma, and burnout.
Understand the application of self-care tools to promote integration, restoration, and growth.

Learning Outcomes:

Participants will be able to identify and manage stress through a biopsychosocial-spiritual framework.
Participants will recognize the early signs of compassion fatigue and burnout and apply tools to prevent them.
Participants will create an actionable self-care treatment plan to sustain well-being and long-term effectiveness in their roles.

Instructor: Martez Schembri-Diskey

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

TSS Training Matrix: Client Support Staff and Supervisory/Management Staff (R)

Introduction to Substance Use and Addictions

Description:

This workshop provides social service professionals with a foundational understanding of substance use and addiction, with a focus on current issues and trends affecting individuals and communities. Participants will explore the complex nature of substance use, the impact of addiction on physical and mental health, and the broader social determinants influencing addiction patterns. The workshop will address emerging topics such as the opioid crisis, harm reduction, approaches, and the intersection of mental health and substance use. Through case studies, real-world examples, and discussions on best practices, participants will leave with practical knowledge to engage effectively with individuals struggling with addiction.

Learning Objectives:

Define substance use and addiction, understanding the spectrum from use to dependency.
Identify current trends and challenges in substance use, including the opioid crisis and emerging substances.
Understand harm reduction strategies and how they apply to social service practice.
Recognize the intersection of mental health and addiction, particularly in co-occurring disorders.
Discuss the social and cultural factors influencing substance use and addiction patterns.

Learning Outcomes:

Gain a deeper understanding of the complexities of substance use and addiction.
Apply harm reduction strategies to support individuals with substance use challenges.
Recognize signs of co-occurring mental health and addiction issues and respond accordingly.
Demonstrate increased cultural sensitivity when addressing substance use in diverse populations.

Instructor: Michelle Lewis

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

Advanced Substance Use and Addictions

Description:

Building upon the foundational knowledge from the “Introduction to Substance Use and Addictions” workshop, this advanced course delves deeper into the complexities of addiction, exploring sophisticated therapeutic approaches, assessment tools, and emerging treatment models. Participants will examine the latest research on substance use disorders (SUD), advanced harm reduction strategies, and the role of trauma-informed care in addiction treatment. The workshop will also focus on the integrated care model, addressing co-occurring mental health conditions, and how to navigate complex social service systems to support individuals effectively.

Learning Objectives:

Apply advanced assessment tools to diagnose substance use disorders and identify co-occurring mental health issues.
Explore emerging, evidence-based treatment models for substance use and addiction. Integrate trauma-informed care principles into addiction treatment strategies.
Address cultural and systemic barriers to effective addiction treatment.
Advocate for systemic change in addiction policy and treatment access.

Learning Outcomes:

Demonstrate advanced skills in assessing and diagnosing substance use disorders and mental health co-morbidities.
Implement evidence-based therapeutic approaches to treat addiction, including MAT, CBT, and DBT.
Incorporate trauma-informed interventions in addiction treatment and support.
Engage in effective advocacy and policy initiatives to improve services for individuals living with addiction.

Instructor: Michelle Lewis

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

Prerequisites: IDEA TC recommends that participants complete the Introduction to Substance Use and Addictions course before registering for the Advanced Substance Use and Addictions.

Introduction to Supervision

Description:

This workshop is designed for new or aspiring supervisors and covers the essential skills needed to be effective in a supervisory role, with a focus on both the theoretical and practical aspects of supervision. Participants will be required to sign a confidentiality agreement to ensure an open and safe learning environment. Full attendance is necessary, and a bibliography of helpful resources will be provided. Topics covered include supervision theory and ethics, the roles and responsibilities of supervisors, the Interactional Supervision Model (Shulman), power dynamics in supervision, and leadership and discipline in supervisory roles.

Learning Objectives:

Understand key supervision theories and ethics.
Learn about the roles and responsibilities of supervisors.
Gain leadership skills and strategies for handling discipline.
Apply the Interactional Supervision Model (Shulman) to practice.

Learning Outcomes:

Start their supervisory role with confidence and clarity.
Navigate power dynamics and leadership challenges.
Address discipline and team management effectively.

Instructor: Adeel Ahmad

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: New supervisors/management

Toronto Shelter Standards Training Matrix: Supervisor/Management (M – 6 months)

Advanced Supervision

Description:

This course is designed for supervisors with over two years of experience in social or human services roles and focuses on advanced tools and techniques to enhance supervisory effectiveness. Participants will explore key topics such as fixing team dynamics, including handling blame and accountability, leading through change, and applying service improvement models like SIPI and LEAN. Additionally, the course covers strategies for enhancing the client experience and managing complaints effectively, providing supervisors with valuable skills to navigate complex challenges in their roles.

Learning Objectives:

Understand strategies for improving team accountability.
Learn methods for leading teams through change.
Gain knowledge of service improvement models (SIPI, LEAN).
Develop skills for improving the client experience.
Understand the complaints management process.

Learning Outcomes:

Be equipped to address team dynamics and conflicts.
Apply service improvement models to drive organizational change.
Enhance client interactions and satisfaction.
Handle complaints with confidence and professionalism

Instructor: Adeel Ahmad

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: Supervisors/managers with two (2) plus years experience

Toronto Shelter Standards Training Matrix: Supervisor/Management (M – 6 months)

Introduction to Trauma-Informed Care

Description:

Issues of mental health and trauma are increasingly prevalent in society, and they have a significant impact on our relationships with service users and colleagues in the shelter system. A trauma-informed lens is essential to providing effective customer support and sustainable service. This workshop will help participants develop an understanding of trauma and its impacts, and provide opportunities to explore what trauma-informed service looks like within the shelter system. By the end of the workshop, participants will be equipped to provide more empathetic and effective support for individuals experiencing trauma, contributing to a more supportive and healing environment within their organizations.

Learning Objectives:

The prevalence and impact of trauma on individuals and communities.
Psychological trauma, including single and complex traumas, triggers, and attachment theory.
The impact of trauma on brain development and its influence on behavior.
The correlation between mental health, trauma, and the social determinants of health.
Approaches to creating trauma-informed service relationships in the shelter system.

Learning Outcomes:

Identify the signs and symptoms of trauma and its impact on individuals within the shelter system.
Understand the importance of adopting a trauma-informed approach in their interactions with clients.
Implement strategies to create a trauma-sensitive and supportive environment for service users.
Effectively recognize and manage trauma triggers in themselves and others.
Integrate trauma-informed care practices into everyday work, leading to more effective and compassionate support for vulnerable populations.

Instructor: Farah Jindani

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Toronto Shelter Standards Training Matrix: Client Support Staff (M – 3 months), Dietary Staff (R), Cleaning & Maintenance Staff (R), Supervisory/Management (M – 3 months)

Advanced Trauma-Informed Care

Description:

The Advanced Trauma-Informed Care workshop builds on the knowledge gained in the introductory session. Participants will have a foundational understanding of how trauma and attachment histories can alter the brain, impacting both child development and adult functioning. In this advanced workshop, the focus shifts to the necessary steps for an agency to be considered “Trauma-Informed.” Participants will explore how to design effective interventions tailored to trauma-based behaviors, and learn to identify and respond to sensory-based reactivity, communication styles, and body language. We will also examine the impact of personal histories, the importance of self-awareness, and explore models for supervising and supporting staff who work with traumatized populations.

Learning Objectives:

Explore the necessary organizational changes required for an agency to implement trauma-informed practices.
Learn to design interventions that effectively address trauma-based behaviors.
Develop skills to identify and respond to sensory-based reactivity, communication styles, and body language.
Understand the potential impact of personal histories on the ability to work with traumatized populations.
Gain insight into self-awareness techniques and models for providing supervision and support to staff working with trauma survivors.

Learning Outcomes:

Apply trauma-informed principles to interventions and responses in the workplace.
Recognize and assess sensory-based reactivity and non-verbal communication as it relates to trauma.
Implement organizational strategies that support a trauma-informed environment.
Enhance their self-awareness to ensure more effective and empathetic work with clients who have experienced trauma.
Integrate supervisory models that foster a supportive work environment for staff working with traumatized populations.

Instructor: Farah Jindani

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Prerequisite(s): IDEA TC recommends that participants complete the Introduction to Trauma-Informed Care course before registering for Advanced Trauma-Informed Care.

Toronto Shelter Standards Training Matrix: Client Support Staff (M – 3 months), Dietary Staff (R), Cleaning & Maintenance Staff (R), Supervisory/Management (M – 3 months)

Team Dynamics

Description:

Unlock the power of teamwork with this dynamic workshop! In this session, you’ll explore key aspects of effective team dynamics, including how to leverage individual strengths for collective success. Learn how to foster open communication, trust, and feedback, and create a psychologically safe environment where everyone’s voice is heard. You will also master efficient decision-making processes that balance consensus and autonomy, and equip your team with the resilience and adaptability needed to tackle challenges effectively. Whether you’re a team leader or a member, this workshop will help you develop the skills to collaborate and thrive in any team environment.

Learning Objectives:

Leverage individual strengths for team success.
Foster open communication and trust within the team.
Create an inclusive, psychologically safe environment for all team members.
Master efficient decision-making strategies.
Build resilience and adaptability within your team to face challenges.

Learning Outcomes:

Gain skills in optimizing team roles and collaboration for maximum impact.
Understand the importance of psychological safety and how to foster it.
Learn decision-making processes that balance team input and individual autonomy.
Develop strategies to enhance team resilience and adaptability in difficult situations.

Instructor: Stephen Lister

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: Supervisors/Management

Trauma-Informed Crisis Intervention

Description:

This one or two-day workshop, led by Steve Hall Safety Consulting, is designed to help staff members adopt a trauma-informed approach to service delivery. The workshop focuses on shifting perspectives to better understand and engage clients who may be exhibiting trauma-related behaviors. Participants will learn how to reframe their perceptions of client behaviors and implement compassionate, person-centered crisis response strategies. The course emphasizes safety, preparation, and communication, equipping staff to handle difficult situations with a deeper understanding of trauma’s impact, while enhancing both individual and team response capabilities.

Learning Objectives:

Understand the distinction between trauma-informed practice and trauma-specific interventions.
Learn how to identify and address trauma-related behaviors in clients, patients, service users, and coworkers.
Develop skills to re-interpret client behavior more accurately and intervene effectively.
Build awareness of how personal responses to trauma influence professional interactions.
Master communication techniques for better team mobilization and response in crisis situations.

Learning Outcomes:

Participants will gain a comprehensive understanding of trauma-informed practice and its application to everyday service delivery.
Participants will develop practical tools for navigating crises with compassion and safety, including team communication scripts and personal awareness strategies.
Participants will be equipped with post-crisis tools for supporting clients, families, and staff following difficult interactions.

Instructor: Steve Hall Safety Consulting

Mode(s): Live Online (Day 1 only) and/or Live In-Person

Length: One (1) day or two (2) days

Cost: $110 (one-day) $210 (two-day) per person

Target Group: All

Traumed-Informed Supervision

Description:

The realization that the majority, if not all, of the clients we serve have experienced trauma has led to a significant shift in our systems. Organizations are now tasked with ensuring their policies and procedures are trauma-informed. Supervisors are responsible for ensuring staff utilize trauma-informed methods and model these principles within their supervisory practices. Just as trauma-informed principles have transformed the way we interact with consumers, they must also transform how we supervise and manage staff.

Learning Objectives:

Apply trauma-informed principles to supervision, utilizing strength-based and client-centered models.
Understand how trauma-informed supervision differs from past models of supervision.
Develop strategies for creating a trauma-informed supervisory relationship.
Apply trauma-informed principles to individual and group supervision, as well as peer support.
Co-create a RICH environment (Respect, Information, Connection, Hope) as outlined by Saakvitne (2000).
Support self-reflective practices and self-care techniques for staff members.
Identify the challenges of supporting staff with trauma histories, secondary trauma, and current life adversity.

Learning Outcomes:

Demonstrate an understanding of trauma-informed principles and how they can be applied to supervisory practice.
Be equipped to foster a supportive, respectful, and collaborative environment for staff through trauma-informed supervision.
Identify and respond to staff needs related to trauma histories, secondary trauma, and self-care challenges.
Integrate strategies for self-reflection and peer support into supervisory sessions to enhance team dynamics.
Have the ability to adapt supervision practices to better support staff and mitigate trauma-related stressors in the workplace.

Instructor: Farah Jindani

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: Supervisors/management

Prerequisite(s): All supervisors taking this course must have completed previous trauma-informed training and be familiar with trauma-informed principles of care.

Trauma-Sensitive Practices

Description:

This workshop provides an in-depth exploration of trauma-sensitive practices and how they can be effectively applied in various settings, with a focus on understanding the psychological, emotional, and physical impacts of trauma on individuals. Key components of the workshop include the impacts on individuals and the community, and the importance of creating environments that promote healing, safety, and empowerment for those affected by trauma.

Learning Objectives:

Key misconceptions about what trauma is and how it can affect different people of all ages
How a person with trauma can have difficulty interpreting information that is bombarding their senses
How self-talk can leave a person who has experienced trauma with a feeling of inescapability and helplessness
What happens to the various parts of the brain and nervous system when a person is dealing with stress
Important aspects of the fight, flight, freeze and dissociation spectrum
How a person will behave when they are experiencing learning brain vs. learning brain
How we can work with ourselves and others within our “Window of Tolerance”
How trauma can affect memory and the executive functioning network
Identify ACE’s (Adverse Childhood Experiences) play a role in adult behaviours and strategies to limit the potential of negative or harmful behaviours
The 4 R’s of Trauma: Realize – Recognize – Respond – Resist

Learning Outcomes:

Determine the different types of trauma people may be experiencing
Inspect the language we use with ourselves and others when thinking and talking about the issue of trauma
Identify key elements of trauma and how to use trauma sensitive practices in their professional and personal lives
Assess how and when to use different strategies by working within the Window of Tolerance in terms of dysregulation, hyperarousal and hypoarousal
Understand how to look at potential trauma in others by putting on our Trauma Sensitive Glasses
Understand the Stress Response on a biological and social basis
Practice strategies to work with people with trauma based on the 5 Pillars of Trauma Sensitivity – safety, choice, trust, empowerment, and collaboration
Recognize the range of causes and symptoms of Post Traumatic Stress Disorder
Support someone who has experienced trauma in the distant and recent past
Employ a trauma sensitive mindset to combat traditional mindsets of judgement, obedience, individual deficiencies, deficit based/reactive, power over, and punitive approaches

Instructor: Stephen Lister

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

Understanding and Managing Aggressive Behaviour (U.M.A.B.) One-Day Verbal De-escalation

Description:

This one-day program is thoughtfully created to support service industry professionals in understanding and managing aggressive or violent client behaviours. Our focus on verbal de-escalation strategies is rooted in compassion and respect. We honor the needs of both clients and staff while adhering to relevant legislation, mandated service protocols, and the organization’s values.

We recognize that aggression can stem from various sources, and this course embraces a trauma-informed perspective to better support individuals in challenging circumstances. We will explore the importance of self-awareness and self-care, as these elements are vital to maintaining well-being in your important work. Throughout the program, participants will learn practical crisis de-escalation skills within the Continuum of Aggressive Behaviour and its Three Phases of Aggression (Pre-Crisis, Crisis, and Post-Crisis). Within each of the Phases in the Continuum, you will learn Calming, Defusing, and Debriefing techniques.

By the end of this program, participants will gain valuable knowledge, skills, and attitudes that will enable them to navigate crises with confidence, compassion, and respect for those they serve.

Note: The two-day UMAB training offers physical self-protection techniques for those looking to expand their skills.

Learning Objectives:

Defining Aggression and understanding the two types of Aggression.
Recognize theories of aggression and the biological, psychological, socio-cultural, and environmental factors that contribute to behaviour.
To increase self-awareness and interpersonal awareness of anger and crisis with all participants.
Differentiate between the physiological, behavioural, and psychological cues during the Continuum.
Identify client behavioural changes and appropriate intervention strategies.
Effectively manage a “Continuum of Behaviour” using approved verbal de-escalation techniques.
The importance of debriefing for both the individual and staff after an incident.

Learning Outcomes:

Recognize and assess client behaviour to identify appropriate intervention strategies.
Apply verbal de-escalation techniques to defuse aggressive and violent situations.
Demonstrate the ability to maintain a safe, respectful environment while managing challenging client behaviour.

Instructor: Hy’N’Hancement

Mode(s): Live Online or Live In-Person

Length: One (1) day

Cost: $110 per person

Target Group: All

Disclaimer:

This training may include discussions about trauma and traumatic situations, which could be emotionally triggering for some participants. If you feel overwhelmed, please do not hesitate to step out for a break or reach out to the instructor or IDEA admin for support at any time before, during, or after the session. We aim to provide valuable techniques and empower you, while being mindful of your physical and emotional well-being.

Understanding and Managing Aggressive Behaviour (U.M.A.B.) Two-Day Workshop

Description:

This essential two-day program equips frontline workers with the skills to effectively manage aggressive and violent client behaviour while adhering to legislative policies and service mandates. Through a combination of theoretical learning and experiential practice, participants will gain a thorough understanding of self-protection, disengaging skills, and physical intervention within the continuum of behaviour management. The course emphasizes both verbal communication and physical techniques, helping participants safely and effectively manage crises in direct care service settings. Participants will approach interactions with positivity, openness, and respect for clients’ dignity while upholding the highest safety standards and compliance with legislated policies and procedures.

Punctuality is essential, as any time missed will result in the participant not receiving a certificate. Comfortable clothing and running shoes are required. Participants will also receive a training manual and a certificate valid for one year.

Learning Objectives:

Defining Aggression and understanding the two types of Aggression.
Recognize theories of aggression and the biological, psychological, socio-cultural, and environmental factors that contribute to behaviour.
To increase self-awareness and interpersonal awareness of anger and crisis with all participants.
Differentiate between the physiological, behavioural, and psychological cues during the Continuum.
Identify client behavioural changes and appropriate intervention strategies.
Effectively manage a “Continuum of Behaviour” using approved verbal de-escalation techniques.
The importance of debriefing for both the individual and staff after an incident.
Importance of positioning and environmental awareness.

Learning Outcomes:

Recognize and assess client behaviour to identify appropriate intervention strategies.
Apply verbal de-escalation techniques to defuse aggressive and violent situations.
Develop skills to effectively identify, assess, and manage a “continuum of behaviour” and techniques for diffusing and controlling crisis situations using approved behaviour management strategies.
Demonstrate the ability to create a mutually safe and secure environment while managing challenging client behaviour.
Learn how to approach a situation safely, and if things take a turn and become unsafe, you will understand how to keep yourself safe by using self-protection and disengagement techniques.

Instructor: Hy’N’Hancement

Mode(s): Live Online (day 1 only) and/or Live In-Person

Length: Two (2) days

Cost: $210 per person

Target Group: All

Validity (Certification Timeline): One (1) year

Disclaimer:

This training may include discussions about trauma and traumatic situations, which could be emotionally triggering for some participants. If you feel overwhelmed, please do not hesitate to step out for a break or reach out to the instructor or IDEA TC Admin for support at any time before, during, or after the session. We aim to provide valuable techniques and empower you, while being mindful of your physical and emotional well-being.

Please be advised that this training program incorporates a physical component, necessitating your active participation to receive a certificate. Should you possess any physical or medical limitations, we kindly request that you inform the instructor, allowing us to make appropriate accommodations to meet your needs.

If you require Physical Containments (Physical Restraints) please get in touch with Hy ‘N’ Hancement at [email protected] or visit www.umabcanada.com.

Understanding and Supporting Psychosis

Description:

This comprehensive workshop for community mental health and social service workers provides an in-depth exploration of psychosis, focusing on its symptoms, causes, and treatment options. Participants will learn evidence-based strategies to support individuals experiencing psychosis in social service settings. Through interactive discussions and case studies, participants will enhance their ability to assess, support, and intervene with empathy and professionalism. The workshop emphasizes trauma-informed care, destigmatization, and creating an empowering, non-judgmental environment. Participants will leave with practical tools to promote recovery, resilience, and community integration for individuals affected by psychosis.

Learning Objectives:

Recognize the signs and symptoms of psychosis, including hallucinations, delusions, and impaired functioning.
Challenge stigma and misconceptions about psychosis, while developing skills for nonjudgmental support and advocacy.
Understand the etiology of psychosis, including genetic, neurobiological, and environmental factors.
Explore the prevalence and societal impact of psychosis, and understand the challenges faced by individuals and their caregivers.
Learn risk factors for psychosis, appropriate assessment techniques, and the importance of early detection and intervention. Gain knowledge of evidence-based psychotherapeutic approaches like CBT for psychosis (CBT-p) and ACT and their role in recovery.

Learning Outcomes:

Identify the signs, symptoms, and risk factors of psychosis, and use appropriate assessment techniques.
Demonstrate an understanding of the social stigma surrounding psychosis and apply strategies for nonjudgmental, supportive engagement with affected individuals.
Apply evidence-based psychotherapeutic approaches in the treatment and recovery of individuals with psychosis.
Recognize the societal impact of psychosis and advocate for early detection, intervention, and improved outcomes for individuals and their families.

Instructor: Michelle Lewis

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

Understanding and Supporting Hoarding: A Trauma-Informed Approach

Description:

This full-day workshop will provide housing, shelter, drop-in, and mental health workers with a practical guide to understanding and working with individuals who struggle with hoarding, discarding and acquiring items. The workshop will explore the definition of hoarding disorder (as outlined in the DSM-5), co-morbitities related to mental health, trauma and attachment, age of onset, and how hoarding can impact safety, health, housing, and other areas of life.

Through a combination of discussions, experiential examples, case study analysis, and interactive group work, participants will learn a variety of practical strategies for supporting individuals with clutter and hoarding challenges. This workshop will incorporate harm reduction principles and evidence-based approaches such as motivational interviewing, stages of change theory, cognitive behavioural therapy (CBT), and mindfulness. Organizational strategies helpful in hoarding situations will also be covered, along with an overview of community resources.

Learning Objectives:

Gain a deeper understanding of Hoarding Disorder, related co-morbitities, and how trauma, attachment challenges, and other factors contribute to hoarding behaviours.
Understand the safety and health risks associated with hoarding.
Learn assessment and treatment strategies to inform a coordinated plan of action to address hoarding.
Learn organizational and evidence-based informal counselling techniques to work with clients who hoard, including motivational interviewing, CBT, and mindfulness.
Increase knowledge of community resources available for supporting individuals with hoarding challenges.

Learning Outcomes:

Develop a greater understanding of the factors contributing to hoarding and its impacts on safety and health.
Acquire practical tools and evidence-based techniques to address hoarding in a supportive, trauma-informed and person-centered manner.
Become familiar with community resources and organizational strategies to support individuals affected by hoarding

Instructor: Dana Kamin

Mode(s): Live Online or Live In-Person

Length: One Day

Cost: $110 per person

Target Group: All

Blended Courses

Mental Health First Aid

CPI Nonviolent Crisis Intervention

Description:

The CPI (Crisis Prevention Institute) Nonviolent Crisis Intervention (3rd Edition) course prepares participants to effectively prevent and de-escalate medium to high-risk behaviors using non-restrictive methods. Designed for individuals working in the shelter, housing, and homelessness sectors, this course is taught by CPI Certified Instructors who follow the Toronto Shelter Standards hands-off policy. We do NOT teach physical holds, and this will be recorded on your Blue Card and in the CPI database.

The course introduces the Crisis Development Model, a proprietary 4-step process for turning crises into opportunities for positive outcomes, and the Decision-Making Matrix, which helps create objective responses to high-risk behavior. Participants will also explore the effects of trauma and brain psychology on both the person in crisis and the responder. The training emphasizes verbal de-escalation strategies and disengagement techniques.

Learning Objectives

Understand and apply the Crisis Development Model to manage crisis situations.
Use the Decision-Making Matrix to plan objective responses to high-risk behaviors.
Identify and explore the effects of trauma and brain psychology on individuals in crisis.
Apply verbal de-escalation strategies to prevent escalation of crisis situations.
Demonstrate disengagement techniques to safely manage crisis situations.

Learning Outcomes

Be able to assess and respond to medium to high-risk behaviors using non-restrictive, non-physical methods.
Effectively use verbal de-escalation strategies to diffuse potential crises.
Be equipped to safely disengage from high-risk situations while prioritizing safety for all involved.
Have a better understanding of trauma and its effect on individuals in crisis and on responders.
Gain the ability to use evidence-based techniques that reduce staff injuries, suspensions, and improve staff retention.

Instructor(s): Nicki Casseres, Bobbie Gunn, Julian Munsayac or Laura Sanford

Mode(s): Self-Paced Modules + Live In-Person

Length: Self-Paced + One (1) Day

Cost: $200 per person

Target Group: All

Prerequisites: Only IDEA TC members are eligible to take this course.

Validity (Certification Timeline): One (1) year

Disclaimer:

This course includes physical elements, specifically disengagement techniques. Participants must be able to physically complete these disengagements to receive certification. If your organization requires training on physical holds, it is recommended to have your own CPI Certified Instructor to ensure that staff are properly trained on physical interventions. The course does not teach restrictive holds, and any reference to physical holds will be clearly noted on your Blue Card and in the CPI database.

Self-paced modules must be completed no later than 24 business hours prior to the live in-person session.

Train-the-Trainer Courses

Successful Housing Program: Train the Trainer Certificate

Description:

The Successful Housing Program: Train the Trainer is a comprehensive, interactive training designed to equip professionals with the skills, knowledge, and confidence to become effective trainers in the housing support services sector. This certificate program is tailored specifically for individuals looking to teach, mentor, and empower others in the areas of housing, homelessness prevention, and social services. Participants will gain a deep understanding of key housing concepts, client-centered approaches, and practical strategies for supporting individuals facing housing instability. In addition to content expertise, the program focuses on developing key communication, facilitation, and teaching skills, enabling graduates to lead successful training programs within their organizations and communities.

Learning Objectives

Develop a comprehensive understanding of tenant rights, housing laws, and subsidies in Ontario.
Learn how to effectively communicate with diverse groups, including tenants, landlords, and service providers.
Gain the tools and strategies to teach others about budgeting for housing stability and long-term sustainability.
Master problem-solving techniques to address common housing challenges and disputes.
Build facilitation and teaching skills to confidently lead housing-related training sessions and workshops.
Understand how to advocate for housing policies and collaborate with community organizations and local governments.

Learning Outcomes

Confidently teach others about tenant rights, Ontario housing laws, and housing subsidies, ensuring tenants understand how to assert and protect their rights.
Effectively facilitate discussions and training sessions focused on housing stability, budgeting, and financial support, helping individuals and communities navigate the housing system.
Apply key problem-solving techniques to resolve common housing-related challenges, from disputes with landlords to maintenance issues, ensuring tenants’ needs are met.
Communicate clearly and effectively with diverse groups, using active listening and tailored messaging to foster understanding and cooperation.
Advocate for best practices in housing support and collaborate with stakeholders, including community organizations and local governments, to improve housing services and policies.

Topics Covered:

Tenant Rights: Learn the fundamental rights of tenants, including protections against unfair evictions, understanding lease agreements, and the rights of tenants facing discrimination or unsafe living conditions.
Ontario Housing Laws: Understand key housing laws and regulations, including the Residential Tenancies Act, the Landlord and Tenant Board, and other relevant legislation.
Housing Subsidies and Financial Support: Gain insights into various housing subsidies, such as Rent-Geared-to-Income (RGI) programs, social housing options, and financial assistance, and learn how to help individuals access these programs.
Budgeting for Housing Stability: Teach individuals how to effectively budget for housing costs, including rent, utilities, and other living expenses, ensuring long-term housing sustainability.
Problem-Solving Techniques: Develop strategies for resolving common challenges tenants face, including mediation, conflict resolution, and solutions for housing stability.
Effective Communication Skills: Learn how to communicate effectively with tenants, landlords, service providers, and government agencies, with a focus on active listening and clear, adaptive messaging.
Collaboration and Advocacy: Explore how to build partnerships with community organizations, local governments, and stakeholders, and advocate for improved housing policies and services for vulnerable populations.

Program Outcomes:

Earn a Successful Housing Program: Train the Trainer Certificate.
Be equipped with the skills and knowledge to train others in housing and homelessness support.
Gain confidence in facilitating discussions, workshops, and training sessions on housing-related topics.
Have the tools to advocate for best practices and policies in housing support and community engagement.

Instructor(s): Street Haven

Mode(s): Live In-Person

Length: One (1) Day

Cost: $750 per person

Target Group: All

Prerequisites: Only IDEA TC members are eligible to take this course.

Validity (Certification Timeline): One (1) year