Support Staff

Trauma-Informed Care Essentials

Issues of mental health and trauma are increasingly prevalent and significantly impact interactions with service users and colleagues in the shelter system. Adopting a trauma-informed lens is essential to providing effective, compassionate, and sustainable support. This training workshop is a condensed version of Introduction to Trauma-Informed Care and Advanced Trauma-Informed Care, designed to provide the essential knowledge […]

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Advanced Counselling Skills

This level-two workshop builds upon foundational communication tools to address the high-pressure realities of Ontario’s shelter and community health systems. Designed specifically for frontline staff, this session focuses on navigating complex client interactions, including chronic housing instability, multi-morbidity, and acute emotional distress, without the need for a clinical background. Through an intensive “hands-on” approach, participants

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Advanced Trauma-Informed Care

The Advanced Trauma-Informed Care workshop builds on the knowledge gained in the introductory session. Participants will have a foundational understanding of how trauma and attachment histories can alter the brain, impacting both child development and adult functioning. In this advanced workshop, the focus shifts to the necessary steps for an agency to be considered “Trauma-Informed.”

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Customer Service

This self-paced, online course is designed to help professionals in the social services and human services sectors enhance their customer service skills. Focusing on the unique needs of clients in these fields, the course emphasizes delivering caring, courteous, and customer-oriented service from various perspectives. Whether working directly with clients or supporting the customer service culture

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Understanding and Managing Aggressive Behaviour (U.M.A.B.): One-Day Verbal De-escalation

This one-day Understanding and Managing Aggressive Behaviour (U.M.A.B.) training program is thoughtfully created to support service industry professionals in understanding and managing aggressive or violent client behaviours. Our focus on verbal de-escalation strategies is rooted in compassion and respect. We honor the needs of both clients and staff while adhering to relevant legislation, mandated service

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Standard First Aid (Level C), AED & CPR Two-Day Training

The Aquatic Development & Emergency Training (ADET Inc.) provides a comprehensive two-day course in Standard First Aid, AED (Level C), and CPR. This hands-on training equips participants with essential skills to respond to emergencies in the workplace and beyond. The program covers adult and child CPR, unconsciousness, choking, bleeding, shock, severe allergies, diabetes, epilepsy, head

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Understanding & Managing Aggressive Behaviour (U.M.A.B.) Two-Day Workshop

This essential two-day training program equips frontline workers with the skills to effectively manage aggressive and violent client behaviour while adhering to legislative policies and service mandates. Through a combination of theoretical learning and experiential practice, participants will gain a thorough understanding of self-protection, disengaging skills, and physical intervention within the continuum of behaviour management.

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Conflict Resolution

In this workshop, participants will explore the dynamics of conflict and learn how addressing it, rather than avoiding it, can lead to growth and stronger relationships. Participants will gain practical skills such as active listening, identifying personal and others’ needs in conflict, and using “I Statements” for clear communication. They will also learn strategies for

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Holiday Hours Notice

Please note that our office will be closed for the long Easter weekend from Friday, April 3rd through Monday, April 6th. We will resume regular business hours on Tuesday, April 7th.

Thank you for your understanding.