Issues of mental health and trauma are increasingly prevalent in society, and they have a significant impact on our relationships with service users and colleagues in the shelter system. A trauma-informed lens is essential to providing effective customer support and sustainable service. This workshop will help participants develop an understanding of trauma and its impacts, and provide opportunities to explore what trauma-informed service looks like within the shelter system. By the end of the workshop, participants will be equipped to provide more empathetic and effective support for individuals experiencing trauma, contributing to a more supportive and healing environment within their organizations.
Learning Objectives:
- The prevalence and impact of trauma on individuals and communities.
- Psychological trauma, including single and complex traumas, triggers, and attachment theory.
- The impact of trauma on brain development and its influence on behavior.
- The correlation between mental health, trauma, and the social determinants of health.
- Approaches to creating trauma-informed service relationships in the shelter system.
Learning Outcomes:
- Identify the signs and symptoms of trauma and its impact on individuals within the shelter system.
- Understand the importance of adopting a trauma-informed approach in their interactions with clients.
- Implement strategies to create a trauma-sensitive and supportive environment for service users.
- Effectively recognize and manage trauma triggers in themselves and others.
- Integrate trauma-informed care practices into everyday work, leading to more effective and compassionate support for vulnerable populations.
Instructor: Farah Jindani
Mode(s): Live Online or Live In-Person
Length: One (1) day
Cost: $140 per person
Target Group: All
Toronto Shelter Standards Training Matrix: Client Support Staff (M – 3 months), Dietary Staff (R), Cleaning & Maintenance Staff (R),