Agency Training
IDEA Training Collaborative offers a training option for agencies and organizations looking to schedule exclusive training for their teams. Choose from online sessions via Zoom, in-person at your agency, at the IDEA Training Collaborative, and/or self-paced courses.
Courses With Per Person Rates:
- A.S.I.S.T.
- Standard First Aid
- CPI Nonviolent Crisis Intervention
- Mental Health First Aid
To initiate the process of booking agency training for your team, please fill out the application form. Include the training topic, specifying if you prefer live in-person or live online sessions. Provide the number of participants, exact numbers are needed for courses with per-person rates, with a minimum of 15 participants required for agency training sessions.
Also include your preferred training date range, keeping in mind that February to April is a peak period for bookings, so at least two months’ notice is recommended. For more details, refer to our course list.
Not Sure What Trainings You Need?
If you’re uncertain about the specific topics you’d like to offer, reach out and we’ll help you identify the most suitable and effective topics for you and your team. We recommend contacting us early, as we receive a high volume of requests.
Meet Your Agency Training Coordinator
- Certified CPI Instructor
- 20 Years Experience
- Trauma-Informed Practice
When your shelter or social service agency books training with IDEA, you work directly with Julian Munsayac, our Manager of Training Programs and Curriculum and senior instructor. Julian brings nearly 20 years of experience in housing, shelter services, and community support, so he understands the realities of frontline work and compliance pressure.
Julian’s role is to make training simple, compliant, and tailored to your agency. He partners with shelters, housing and outreach programs, community health centres, and other nonprofits to map out training requirements, align courses with Toronto Shelter Standards and funder expectations, and build clear training plans for staff at all levels.
- Custom agency training plans
- Exclusive team sessions
- De-escalation & mental health
- Audit & renewal support
- Toronto Shelter Standards alignment
- Trauma-informed skills
Julian also coordinates the logistics from start to finish, supporting agency representatives with registration details, attendance lists, and timelines, helping you maintain accurate training records and stay prepared for audits and renewals.
Before You Book
Important Notes About Agency Training
Participant Limits
Each training session has a maximum number of participants based on space, course design, and resources. These limits must not be exceeded. Additional costs may apply if limits are exceeded.
Agency Responsibility
The Agency Representative is responsible for managing registration, monitoring attendance, and serving as the main contact during training.
Attendance & Certificates
Participants must arrive on time and attend the full session. Missing 20 minutes or more makes a participant ineligible for a certificate. Some courses require self-paced modules to be completed at least 24 hours before the live session.
Training Logistics
IDEA TC does not provide meals for in-person training. Agencies are responsible for meal planning.
Offsite Requirements
For offsite training, agencies must provide a suitable space with appropriate seating, presentation equipment (projector or screen), and basic training supplies. Some courses also require additional space for breakout activities.
Fees & Deposits
Training fees vary by course and delivery format. A non-refundable deposit of 25% of the total training cost is required to confirm and secure the training date. Invoices are issued after training and are payable within 30 days.
Changes & Cancellations
Format changes require advance notice. Cancellations made with less than seven business days' notice may be charged in full.
Training & Customization
Choose the Level of Customization That Fits Your Agency
01
Standard Training
Use the current training designed for the shelter and social service sector. Ideal for agencies meeting baseline compliance requirements.
02Popular
Customized Case Scenarios
Adapt scenarios to your agency’s organizational context, with a development fee of $200. Reflects your clients and documentation practices.
03
In-Depth Customization
Full adaptation including site visits, policy review, or additional organizational needs. Development cost determined based on specific requirements of the agency.