Defining Aggression and understanding the two types of Aggression.
Understanding and Managing Aggressive Behaviour (U.M.A.B.): One-Day Verbal De-escalation
This one-day workshop equips service professionals with trauma-informed, verbal de-escalation skills to safely manage aggressive or violent client behaviour. Participants learn to recognize escalation cues, apply the Continuum of Aggressive Behaviour, and respond with confidence, compassion, and respect.
Cost$140
LengthOne-Day
ModeInstructor Led, Live In-Person, Online
This one-day Understanding and Managing Aggressive Behaviour (U.M.A.B.) training program is thoughtfully created to support service industry professionals in understanding and managing aggressive or violent client behaviours. Our focus on verbal de-escalation strategies is rooted in compassion and respect. We honor the needs of both clients and staff while adhering to relevant legislation, mandated service protocols, and the organization’s values.
We recognize that aggression can stem from various sources, and this course embraces a trauma-informed perspective to better support individuals in challenging circumstances. We will explore the importance of self-awareness and self-care, as these elements are vital to maintaining well-being in your important work. Throughout the program, participants will learn practical crisis de-escalation skills within the Continuum of Aggressive Behaviour and its Three Phases of Aggression (Pre-Crisis, Crisis, and Post-Crisis). Within each of the Phases in the Continuum, you will learn Calming, Defusing, and Debriefing techniques.
By the end of this program, participants will gain valuable knowledge, skills, and attitudes that will enable them to navigate crises with confidence, compassion, and respect for those they serve.
Note: The two-day UMAB training offers physical self-protection techniques for those looking to expand their skills.
Instructor: Hy’N’Hancement
Target Group: All
Disclaimer:
This training may include discussions about trauma and traumatic situations, which could be emotionally triggering for some participants. If you feel overwhelmed, please do not hesitate to step out for a break or reach out to the instructor or IDEA admin for support at any time before, during, or after the session. We aim to provide valuable techniques and empower you, while being mindful of your physical and emotional well-being.
Learning objectives
Recognize theories of aggression and the biological, psychological, socio-cultural, and environmental factors that contribute to behaviour.
To increase self-awareness and interpersonal awareness of anger and crisis with all participants.
Differentiate between the physiological, behavioural, and psychological cues during the Continuum.
Identify client behavioural changes and appropriate intervention strategies.
Effectively manage a “Continuum of Behaviour” using approved verbal de-escalation techniques.
The importance of debriefing for both the individual and staff after an incident.
Learning outcomes
Recognize and assess client behaviour to identify appropriate intervention strategies.
Apply verbal de-escalation techniques to defuse aggressive and violent situations.
Demonstrate the ability to maintain a safe, respectful environment while managing challenging client behaviour.
Upcoming dates
Tue
Dec 15
9:30 AM – 4:30 PM
Live Online
Zoom Meeting
Wed
Jan 20
9:30 AM – 4:30 PM
Live Online
Zoom Meeting
2 upcoming sessions
Register now