Community Support Workers

Advanced Counselling Skills

This level-two workshop builds upon foundational communication tools to address the high-pressure realities of Ontario’s shelter and community health systems. Designed specifically for frontline staff, this session focuses on navigating complex client interactions, including chronic housing instability, multi-morbidity, and acute emotional distress, without the need for a clinical background. Through an intensive “hands-on” approach, participants […]

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Supporting Aging in Place

In our society, aging in place is not only about comfort but is essential to preserving dignity, autonomy, and community connections for the older population. This workshop offers a unique social service perspective on empowering individuals to age gracefully and safely in their own homes. Drawing from social services, community outreach, and advocacy, this workshop

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Communicable Diseases

Designed in collaboration with Toronto Public Health, this self-paced, online course provides frontline workers and service providers with a foundational understanding of communicable diseases and evidence-based strategies to protect and promote health for both staff and clients in shelter and community-based environments. Through practical and relevant content, learners will explore how to respond to Public

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Introduction to Counselling Skills

This workshop is designed to introduce participants to essential counselling skills for working with clients in various community settings, including the housing system. The session will cover foundational communication techniques and effective counselling strategies. Participants will learn the importance of building rapport, active listening, and maintaining boundaries, while developing an understanding of how to support

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Navigating Ontario’s Social Assistance Programs (Live Online)

This workshop provides participants with a comprehensive overview of Ontario Works and the Ontario Disability Support Program (ODSP), the two primary income security programs for low-income individuals. Participants will review eligibility, application processes, ongoing requirements, and the mandatory and discretionary benefits available in cases of special needs. The workshop also examines recent program changes, the

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Cognitive Behavioural Techniques

This training workshop serves as an introduction to evidence-based Cognitive Behavioural Techniques (CBT) applicable in various community-based social service settings. Participants will gain insight into how thoughts influence behaviour and how cognitive-behavioural interventions can be powerful tools for helping clients address issues such as addiction, depression, and anxiety. Through active learning, case examples, and role

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Dialectical Behaviour Therapy (DBT) Skills for Frontline Workers

This training workshop focuses on select Dialectical Behaviour Therapy (DBT) skills adapted for use in brief interactions with clients by frontline workers. Participants will learn effective methods for utilizing these skills, particularly in the areas of distress tolerance and emotional regulation. The course will include activities and worksheets designed to help integrate these skills into

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Introduction to Mental Health

This self-paced online training course is designed to provide learners with practical knowledge and strategies to support individuals experiencing mental health-related concerns. The course focuses on recognizing the signs and symptoms of major mental health illnesses, such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders, and substance dependency disorders. It also offers

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Life and Work – Customer Service

This self-paced, online training course is designed to help professionals in the social services and human services sectors enhance their customer service skills. Focusing on the unique needs of clients in these fields, the course emphasizes delivering caring, courteous, and customer-oriented service from various perspectives. Whether working directly with clients or supporting the customer service

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Holiday Hours Notice

Please note that our office will be closed for the long Easter weekend from Friday, April 3rd through Monday, April 6th. We will resume regular business hours on Tuesday, April 7th.

Thank you for your understanding.