Housing support workers

Trauma-Informed Care Essentials

Issues of mental health and trauma are increasingly prevalent and significantly impact interactions with service users and colleagues in the shelter system. Adopting a trauma-informed lens is essential to providing effective, compassionate, and sustainable support. This training workshop is a condensed version of Introduction to Trauma-Informed Care and Advanced Trauma-Informed Care, designed to provide the essential knowledge […]

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Managing Safety in the Community: Strategies for Frontline Workers

This workshop is designed for social service workers, case managers, housing support staff, and other frontline professionals working in shelters, supportive housing, and community outreach settings. Participants will explore best practices for navigating safety risks and responding to crises while maintaining trauma-informed, ethical, and culturally safe approaches. The session will include interactive discussions, practical scenarios,

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Introduction to Counselling Skills

This workshop is designed to introduce participants to essential counselling skills for working with clients in various community settings, including the housing system. The session will cover foundational communication techniques and effective counselling strategies. Participants will learn the importance of building rapport, active listening, and maintaining boundaries, while developing an understanding of how to support

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Successful Housing Program: Train the Trainer Certificate Program

The Successful Housing Program: Train the Trainer is a comprehensive, interactive training designed to equip professionals with the skills, knowledge, and confidence to become effective trainers in the housing support services sector. This certificate program is tailored specifically for individuals looking to teach, mentor, and empower others in the areas of housing, homelessness prevention, and

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Navigating Ontario’s Social Assistance Programs (Live Online)

This workshop provides participants with a comprehensive overview of Ontario Works and the Ontario Disability Support Program (ODSP), the two primary income security programs for low-income individuals. Participants will review eligibility, application processes, ongoing requirements, and the mandatory and discretionary benefits available in cases of special needs. The workshop also examines recent program changes, the

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Non-Violent Crisis Intervention Training (Crisis Prevention Institute – CPI Training)

The CPI (Crisis Prevention Institute) Nonviolent Crisis Intervention (3rd Edition) training course prepares participants to effectively prevent and de-escalate medium to high-risk behaviors using non-restrictive methods. Designed for individuals working in the shelter, housing, and homelessness sectors, this course is taught by CPI Certified Instructors who follow the Toronto Shelter Standards hands-off policy. We do NOT teach physical holds,

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Understanding Hoarding: Theory, Trauma, Assessment (PART I)

This full-day training workshop will provide housing, shelter, drop-in, and mental health workers with a practical guide to understanding and working with individuals who struggle with hoarding, discarding and acquiring items. The workshop will explore the definition of hoarding disorder (as outlined in the DSM-5), co-morbitities related to mental health, trauma and attachment, age of

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Introduction to Mental Health

This self-paced online training course is designed to provide learners with practical knowledge and strategies to support individuals experiencing mental health-related concerns. The course focuses on recognizing the signs and symptoms of major mental health illnesses, such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders, and substance dependency disorders. It also offers

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Ethical Boundaries

This self-paced online course is designed to support direct service professionals in the housing and homeless sector with establishing and maintaining professional boundaries within an ethical framework. Focusing on both the relationship with service consumers and interactions with co-workers, the course will equip learners with the tools needed to navigate complex ethical situations and maintain

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Holiday Hours Notice

Please note that our office will be closed for the long Easter weekend from Friday, April 3rd through Monday, April 6th. We will resume regular business hours on Tuesday, April 7th.

Thank you for your understanding.