Community Workers

Trauma-Informed Care Essentials

Issues of mental health and trauma are increasingly prevalent and significantly impact interactions with service users and colleagues in the shelter system. Adopting a trauma-informed lens is essential to providing effective, compassionate, and sustainable support. This training workshop is a condensed version of Introduction to Trauma-Informed Care and Advanced Trauma-Informed Care, designed to provide the essential knowledge […]

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Cognitive Behavioural Techniques (CBT) in Social Services

This workshop serves as an introduction to evidence-based Cognitive Behavioural Techniques (CBT) applicable in various community-based social service settings. Participants will gain insight into how thoughts influence behaviour and how cognitive-behavioural interventions can be powerful tools for helping clients address issues such as addiction, depression, and anxiety. Through active learning, case examples, and role play,

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Understanding and Supporting Psychosis

This comprehensive workshop for community mental health and social service workers provides an in-depth exploration of psychosis, focusing on its symptoms, causes, and treatment options. Participants will learn evidence-based strategies to support individuals experiencing psychosis in social service settings. Through interactive discussions and case studies, participants will enhance their ability to assess, support, and intervene

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Advanced Trauma-Informed Care

The Advanced Trauma-Informed Care workshop builds on the knowledge gained in the introductory session. Participants will have a foundational understanding of how trauma and attachment histories can alter the brain, impacting both child development and adult functioning. In this advanced workshop, the focus shifts to the necessary steps for an agency to be considered “Trauma-Informed.”

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Supporting Families in Shelters: Building Safety, Connection and Dignity

This training provides shelter staff with a comprehensive understanding of how to effectively support families experiencing homelessness. Participants will explore how systemic factors such as poverty, racism, and trauma shape family experiences in shelter settings. Through interactive discussions, case studies, and reflection activities, staff will build skills in culturally responsive care, harm reduction, collaboration with

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Introduction to Substance Use and Addictions

This workshop provides social service professionals with a foundational understanding of substance use and addiction, with a focus on current issues and trends affecting individuals and communities. Participants will explore the complex nature of substance use, the impact of addiction on physical and mental health, and the broader social determinants influencing addiction patterns. The workshop

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Advanced Motivational Interviewing

This session builds on the strategies covered in the “Introduction to Motivational Interviewing” workshop. While Motivational Interviewing can be “simple but not easy” to integrate into your regular counselling style, this highly interactive workshop offers an opportunity to develop and practice these skills more extensively. The session will emphasize case discussions and hands-on practice, so

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Foundations of Criminal Justice

The Criminal Justice System in Ontario can be complex and challenging to navigate. Understanding its processes and procedures is key to achieving more successful outcomes for all involved. This detailed and interactive workshop provides participants with a comprehensive overview of the Ontario legal system. Topics include the Criminal Code, Mental Health Act, Fitness to Stand

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Grief and Loss in Community Service Work

For many community agencies, managing death and loss is an unavoidable yet challenging aspect of the work. Whether through personal or professional experiences, workers in our sector regularly face the impact of death or significant life changes. Grief-informed policies, procedures, training, and interpersonal support can empower agencies to respond comprehensively to the challenges of ongoing

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Advanced Supervision

This training course is designed for supervisors with over two years of experience in social or human services roles and focuses on advanced tools and techniques to enhance supervisory effectiveness. Participants will explore key topics such as fixing team dynamics, including handling blame and accountability, leading through change, and applying service improvement models like SIPI

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Managing Safety in the Community: Strategies for Frontline Workers

This workshop is designed for social service workers, case managers, housing support staff, and other frontline professionals working in shelters, supportive housing, and community outreach settings. Participants will explore best practices for navigating safety risks and responding to crises while maintaining trauma-informed, ethical, and culturally safe approaches. The session will include interactive discussions, practical scenarios,

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