human service workers

first aid course toronto

Standard First Aid (Level C), AED & CPR (Blended: Self-Paced + One (1) Day)

Fast action can save a life. This WSIB-approved Standard First Aid (Level C), CPR & AED course — delivered in partnership with Emergmart Response Systems Inc. — helps frontline staff, shelter workers, and community service professionals build the confidence and critical thinking needed to respond to real medical emergencies in home, workplace, and shelter settings. […]

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Trauma-Informed Care Essentials

Issues of mental health and trauma are increasingly prevalent and significantly impact interactions with service users and colleagues in the shelter system. Adopting a trauma-informed lens is essential to providing effective, compassionate, and sustainable support. This training workshop is a condensed version of Introduction to Trauma-Informed Care and Advanced Trauma-Informed Care, designed to provide the essential knowledge

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Cognitive Behavioural Techniques (CBT) in Social Services

This workshop serves as an introduction to evidence-based Cognitive Behavioural Techniques (CBT) applicable in various community-based social service settings. Participants will gain insight into how thoughts influence behaviour and how cognitive-behavioural interventions can be powerful tools for helping clients address issues such as addiction, depression, and anxiety. Through active learning, case examples, and role play,

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Understanding and Supporting Psychosis

This comprehensive workshop for community mental health and social service workers provides an in-depth exploration of psychosis, focusing on its symptoms, causes, and treatment options. Participants will learn evidence-based strategies to support individuals experiencing psychosis in social service settings. Through interactive discussions and case studies, participants will enhance their ability to assess, support, and intervene

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Advanced Trauma-Informed Care

The Advanced Trauma-Informed Care workshop builds on the knowledge gained in the introductory session. Participants will have a foundational understanding of how trauma and attachment histories can alter the brain, impacting both child development and adult functioning. In this advanced workshop, the focus shifts to the necessary steps for an agency to be considered “Trauma-Informed.”

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Supporting Families in Shelters: Building Safety, Connection and Dignity

This training provides shelter staff with a comprehensive understanding of how to effectively support families experiencing homelessness. Participants will explore how systemic factors such as poverty, racism, and trauma shape family experiences in shelter settings. Through interactive discussions, case studies, and reflection activities, staff will build skills in culturally responsive care, harm reduction, collaboration with

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Harm Reduction & Overdose Response (Live in Person)

This course provides a comprehensive exploration of harm reduction as a person-centred, trauma-informed philosophy and practical framework for supporting individuals who use substances within shelter, supportive housing, and outreach settings. Participants will examine how harm reduction promotes dignity, safety, autonomy, and inclusion while aligning with Toronto Shelter Standards and supportive housing requirements. Through interactive discussions,

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Introduction to Substance Use and Addictions

This workshop provides social service professionals with a foundational understanding of substance use and addiction, with a focus on current issues and trends affecting individuals and communities. Participants will explore the complex nature of substance use, the impact of addiction on physical and mental health, and the broader social determinants influencing addiction patterns. The workshop

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Navigating Privacy and Consent

This workshop is designed for health service professionals who handle personal and personal health information during the provision of their services. Participants will review the legal requirements and best practices related to privacy and consent, with a specific focus on the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection of

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Advanced Motivational Interviewing

This session builds on the strategies covered in the “Introduction to Motivational Interviewing” workshop. While Motivational Interviewing can be “simple but not easy” to integrate into your regular counselling style, this highly interactive workshop offers an opportunity to develop and practice these skills more extensively. The session will emphasize case discussions and hands-on practice, so

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Foundations of Criminal Justice

The Criminal Justice System in Ontario can be complex and challenging to navigate. Understanding its processes and procedures is key to achieving more successful outcomes for all involved. This detailed and interactive workshop provides participants with a comprehensive overview of the Ontario legal system. Topics include the Criminal Code, Mental Health Act, Fitness to Stand

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