managers

Advanced Counselling Skills

This level-two workshop builds upon foundational communication tools to address the high-pressure realities of Ontario’s shelter and community health systems. Designed specifically for frontline staff, this session focuses on navigating complex client interactions, including chronic housing instability, multi-morbidity, and acute emotional distress, without the need for a clinical background. Through an intensive “hands-on” approach, participants […]

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Advanced Trauma-Informed Care

The Advanced Trauma-Informed Care workshop builds on the knowledge gained in the introductory session. Participants will have a foundational understanding of how trauma and attachment histories can alter the brain, impacting both child development and adult functioning. In this advanced workshop, the focus shifts to the necessary steps for an agency to be considered “Trauma-Informed.”

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Advanced Harm Reduction

This course provides a comprehensive exploration of harm reduction as a person-centred, trauma-informed philosophy and practical framework for supporting individuals who use substances within shelter, supportive housing, and outreach settings. Participants will examine how harm reduction promotes dignity, safety, autonomy, and inclusion while aligning with Toronto Shelter Standards and supportive housing requirements. Through interactive discussions,

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Navigating Privacy and Consent

This workshop is designed for health service professionals who handle personal and personal health information during the provision of their services. Participants will review the legal requirements and best practices related to privacy and consent, with a specific focus on the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection of

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Foundations of Criminal Justice

The Criminal Justice System in Ontario can be complex and challenging to navigate. Understanding its processes and procedures is key to achieving more successful outcomes for all involved. This detailed and interactive workshop provides participants with a comprehensive overview of the Ontario legal system. Topics include the Criminal Code, Mental Health Act, Fitness to Stand

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Customer Service

This self-paced, online course is designed to help professionals in the social services and human services sectors enhance their customer service skills. Focusing on the unique needs of clients in these fields, the course emphasizes delivering caring, courteous, and customer-oriented service from various perspectives. Whether working directly with clients or supporting the customer service culture

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Grief and Loss in Community Service Work

For many community agencies, managing death and loss is an unavoidable yet challenging aspect of the work. Whether through personal or professional experiences, workers in our sector regularly face the impact of death or significant life changes. Grief-informed policies, procedures, training, and interpersonal support can empower agencies to respond comprehensively to the challenges of ongoing

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Advanced Supervision

This training course is designed for supervisors with over two years of experience in social or human services roles and focuses on advanced tools and techniques to enhance supervisory effectiveness. Participants will explore key topics such as fixing team dynamics, including handling blame and accountability, leading through change, and applying service improvement models like SIPI

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Team Dynamics

Unlock the power of teamwork with this dynamic workshop! In this session, you’ll explore key aspects of effective team dynamics, including how to leverage individual strengths for collective success. Learn how to foster open communication, trust, and feedback, and create a psychologically safe environment where everyone’s voice is heard. You will also master efficient decision-making

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Confronting Anti-Black Racism

This instructor-led training course explores the impacts of anti-Black racism in Canada and provides frontline staff with practical tools to foster inclusive and equitable service environments. Through discussion, real-world examples, and trauma-informed approaches, participants will examine the historical and contemporary realities of anti-Black racism and its impacts on individuals, communities, and mental health. Participants will

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Trauma and Substance Use (Formerly Seeking Safety)

This workshop offers an in-depth exploration of the Seeking Safety model, a highly effective and evidence-based approach for the concurrent treatment of trauma and substance use. Participants will gain a comprehensive understanding of the model’s core principles—safety, integrated treatment, and empowerment—and learn how to apply them in diverse clinical settings. The workshop provides practical tools

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Practical Applications of AODA Standards

Why are disability inclusion and awareness important? Disabilities come in many forms—visible, hidden, permanent, temporary, and intermittent. They can result from illness, injury, or age-related conditions, and can impact individuals in various ways. By learning how to create and adapt environments that offer equal access for individuals with disabilities, you ensure service availability to all

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