Outreach Workers

Advanced Counselling Skills

This level-two workshop builds upon foundational communication tools to address the high-pressure realities of Ontario’s shelter and community health systems. Designed specifically for frontline staff, this session focuses on navigating complex client interactions, including chronic housing instability, multi-morbidity, and acute emotional distress, without the need for a clinical background. Through an intensive “hands-on” approach, participants […]

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Managing Safety in the Community: Strategies for Frontline Workers

This workshop is designed for social service workers, case managers, housing support staff, and other frontline professionals working in shelters, supportive housing, and community outreach settings. Participants will explore best practices for navigating safety risks and responding to crises while maintaining trauma-informed, ethical, and culturally safe approaches. The session will include interactive discussions, practical scenarios,

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Communicable Diseases

Designed in collaboration with Toronto Public Health, this self-paced, online course provides frontline workers and service providers with a foundational understanding of communicable diseases and evidence-based strategies to protect and promote health for both staff and clients in shelter and community-based environments. Through practical and relevant content, learners will explore how to respond to Public

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Animal Wellbeing for Organizations Providing Services to Pet Owners

The Animal Safety for Human Serving Organizations workshop, led by experts from the Toronto Humane Society, introduces social service staff to the human-animal bond and its significance in the context of human services. The workshop covers medical, wellness, and behavioral considerations for cats and dogs, offering proactive guidelines for pet safety in shared spaces. Participants

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Non-Violent Crisis Intervention Training (Crisis Prevention Institute – CPI Training)

The CPI (Crisis Prevention Institute) Nonviolent Crisis Intervention (3rd Edition) training course prepares participants to effectively prevent and de-escalate medium to high-risk behaviors using non-restrictive methods. Designed for individuals working in the shelter, housing, and homelessness sectors, this course is taught by CPI Certified Instructors who follow the Toronto Shelter Standards hands-off policy. We do NOT teach physical holds,

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ITC: Harm Reduction Beyond Basics – Live Online

Our Advanced Harm Reduction training course is an interactive workshop that connects core concepts like trauma-informed care, motivational interviewing, and crisis intervention to real-world situations encountered when working with individuals with a history or current experience of substance use. Harm Reduction is a care philosophy aimed at minimizing the physical and social consequences of substance

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Introduction to Mental Health

This self-paced online training course is designed to provide learners with practical knowledge and strategies to support individuals experiencing mental health-related concerns. The course focuses on recognizing the signs and symptoms of major mental health illnesses, such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders, and substance dependency disorders. It also offers

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Ethical Boundaries

This self-paced online course is designed to support direct service professionals in the housing and homeless sector with establishing and maintaining professional boundaries within an ethical framework. Focusing on both the relationship with service consumers and interactions with co-workers, the course will equip learners with the tools needed to navigate complex ethical situations and maintain

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Holiday Hours Notice

Please note that our office will be closed for the long Easter weekend from Friday, April 3rd through Monday, April 6th. We will resume regular business hours on Tuesday, April 7th.

Thank you for your understanding.