Supervisors and Managers

Non-Violent Crisis Intervention Training (Crisis Prevention Institute – CPI Training)

The CPI (Crisis Prevention Institute) Nonviolent Crisis Intervention (3rd Edition) training course prepares participants to effectively prevent and de-escalate medium to high-risk behaviors using non-restrictive methods. Designed for individuals working in the shelter, housing, and homelessness sectors, this course is taught by CPI Certified Instructors who follow the Toronto Shelter Standards hands-off policy. We do NOT teach physical holds, […]

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Ethical Boundaries

This self-paced online course is designed to support direct service professionals in the housing and homeless sector with establishing and maintaining professional boundaries within an ethical framework. Focusing on both the relationship with service consumers and interactions with co-workers, the course will equip learners with the tools needed to navigate complex ethical situations and maintain

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