Blended Courses

first aid course toronto

Standard First Aid (Level C), AED & CPR (Blended: Self-Paced + One (1) Day)

Fast action can save a life. This WSIB-approved Standard First Aid (Level C), CPR & AED course — delivered in partnership with Emergmart Response Systems Inc. — helps frontline staff, shelter workers, and community service professionals build the confidence and critical thinking needed to respond to real medical emergencies in home, workplace, and shelter settings.

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Understanding & Managing Aggressive Behaviour (U.M.A.B.) Two-Day Workshop

This essential two-day training program equips frontline workers with the skills to effectively manage aggressive and violent client behaviour while adhering to legislative policies and service mandates. Through a combination of theoretical learning and experiential practice, participants will gain a thorough understanding of self-protection, disengaging skills, and physical intervention within the continuum of behaviour management.

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Non-Violent Crisis Intervention Training (Crisis Prevention Institute – CPI Training)

The CPI (Crisis Prevention Institute) Nonviolent Crisis Intervention (3rd Edition) training course prepares participants to effectively prevent and de-escalate medium to high-risk behaviors using non-restrictive methods. Designed for individuals working in the shelter, housing, and homelessness sectors, this course is taught by CPI Certified Instructors who follow the Toronto Shelter Standards hands-off policy. We do NOT teach physical holds,

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