This self-paced, online course is designed to help professionals in the social services and human services sectors enhance their customer service skills. Focusing on the unique needs of clients in these fields, the course emphasizes delivering caring, courteous, and customer-oriented service from various perspectives. Whether working directly with clients or supporting the customer service culture […]
Designed in collaboration with Toronto Public Health, this self-paced, online course provides frontline workers and service providers with a foundational understanding of communicable diseases and evidence-based strategies to protect and promote health for both staff and clients in shelter and community-based environments. Through practical and relevant content, learners will explore how to respond to Public
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This self-paced, online training course is designed to equip learners with the essential knowledge, tools, and strategies needed to perform effectively as a board member in the not-for-profit sector and shelter system. The course offers two levels of certification: General Board Governance Certificate Board Governance in Shelters Certificate Learners can choose to obtain either or
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This self-paced online training course is designed to provide learners with practical knowledge and strategies to support individuals experiencing mental health-related concerns. The course focuses on recognizing the signs and symptoms of major mental health illnesses, such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders, and substance dependency disorders. It also offers
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This self-paced, online training course is designed to enhance the ability of frontline workers in the social services and human services sectors to recognize, confront, and address anti-Black racism in their workplaces and communities. The course provides practical tools and strategies to help participants understand the historical and current impacts of anti-Black racism, particularly within
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This self-paced online course is designed to support direct service professionals in the housing and homeless sector with establishing and maintaining professional boundaries within an ethical framework. Focusing on both the relationship with service consumers and interactions with co-workers, the course will equip learners with the tools needed to navigate complex ethical situations and maintain
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This self-paced, online course provides an introduction to basic computer and internet skills, focusing on using the internet for research, communication, and job searching. The course is designed for individuals looking to enhance their digital literacy and improve their ability to navigate online platforms effectively. Learners will explore how to use Google for various tasks,
Life and Work – Basic Computer & Internet Skills Read More »
This self-paced, online training course is designed to help professionals in the social services and human services sectors enhance their customer service skills. Focusing on the unique needs of clients in these fields, the course emphasizes delivering caring, courteous, and customer-oriented service from various perspectives. Whether working directly with clients or supporting the customer service
Life and Work – Customer Service Read More »
The Life and Work: Interview Skills training course delves into the interview process, focusing on confidence building, a growth mindset, and problem-solving. The course explores common interview questions, concerns, and behaviors to help students prepare for every stage of the interview process: before, during, and after the interview. Students will learn how to answer difficult or unexpected
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The Life & Work: Time Management course provides students with techniques, tools, and habits to manage their time effectively, both in shelter settings and in other aspects of their lives. The course emphasizes how to increase motivation to complete tasks by reflecting on personal values, setting goals, and understanding the seven principles of the Happiness Advantage. Students
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The Life and Work: Online Job Search and Resumé Building training course offers a comprehensive introduction to creating a professional resumé and using online job search tools effectively. Through this course, learners will gain hands-on experience using a provided resumé and cover letter template to create customized documents tailored to their job applications. Students will learn
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Why are Shelter Standards important? This course will explore the structure of the shelter system in Toronto and provide an in-depth examination of the Shelter Standards, with a focus on common issues encountered by individuals working in or with the shelter system. The course will cover topics such as service delivery, client responsibilities, access requests,
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