Chris Rouse

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5 Effective Communication Strategies for Supporting Individuals in Crisis

In moments of crisis, words can make all the difference. Using Effective Communication Strategies helps professionals respond with empathy, clarity, and confidence. Whether you work on the frontlines or support individuals in vulnerable situations, these five practical tips will help you connect, de-escalate, and truly make an impact—keep reading to learn how. Table of Contents […]

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Need a Receipt?

Your training confirmation and payment receipt are currently sent out in two separate emails. You will receive your registration confirmation from IDEA TC and you will receive your payment receipt through Stripe (our payment processor). We are working to get all of this information into one confirmation, however, for the time being, please retain both

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New Training Portal – New Processes for Accessing Training

The Toronto Hostels Training Centre has rebranded as IDEA Training Collaborative, and we’ve launched a new website, Training Portal, and Learning Management System (LMS). What does this mean for you? IDEA Training Collaborative will no longer use the voucher system for our community partners. Organizations and agencies will now need to create an organizational account

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Office Closed Tomorrow

June 12, 2026

Please note that our physical office will be closed for the day tomorrow. If you were planning to visit in person, we kindly ask that you hold off, as no one will be on site.

The good news is we’re still fully operational remotely and happy to help. You can reach us anytime by phone or email, and we’ll get back to you right away.

Thank you for your understanding!