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Understanding Toronto Shelter Standards: What Every Worker Should Know

Working in a shelter requires more than compassion—it demands knowledge of rules and best practices. Understanding Toronto Shelter Standards is essential for every worker who wants to provide safe, effective, and professional support. Keep reading to discover what these standards mean for you and your clients. What Are Toronto Shelter Standards and Why They Matter […]

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Why Training Is Essential for Shelter Workers: Building Safer, Stronger Communities

Working in the shelter sector is both rewarding and demanding, requiring staff to handle complex situations with care, professionalism, and confidence. Understanding Why Training Is Essential for Shelter Workers is key to ensuring safety, building trust, and providing high-quality support to vulnerable populations. In this blog, we’ll explore the vital skills, knowledge, and strategies that

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How to Start Working in the Shelter Sector: Essential Training and First Steps

If you’ve been wondering How to Start Working in the Shelter Sector, you’re entering a field where your skills can change lives every day. Whether you’re new to social services or exploring a meaningful career shift, understanding the basics is the first step. In this guide, you’ll learn what to expect, the skills you need,

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How to Prevent Stress and Burnout When Working with Vulnerable Populations

Working in social services can be incredibly rewarding—but also emotionally demanding. Learning how to Prevent Stress and Burnout When Working with Vulnerable Populations is essential for staying effective and healthy. In this guide, you’ll discover practical strategies, self-care tips, and tools to maintain resilience while supporting others. Keep reading to protect your well-being and thrive

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Crisis Prevention Training: Essential Skills for Social Service Professionals

Working in social service settings often means facing unpredictable situations where emotions run high and tensions can escalate quickly. Crisis Prevention Training provides professionals with the knowledge, strategies, and confidence needed to respond calmly and effectively in these moments. By focusing on de-escalation, clear communication, and early intervention, this training helps staff maintain safety for

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Empathy in Social Work: Improving Outcomes for Vulnerable Populations

Empathy in Social Work is more than a skill—it’s the foundation for building trust, understanding, and meaningful connections with those you serve. In today’s complex social services environment, cultivating empathy can transform the way care is delivered and lives are impacted. Keep reading to discover why empathy matters and how you can strengthen this essential

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5 Effective Communication Strategies for Supporting Individuals in Crisis

In moments of crisis, words can make all the difference. Using Effective Communication Strategies helps professionals respond with empathy, clarity, and confidence. Whether you work on the frontlines or support individuals in vulnerable situations, these five practical tips will help you connect, de-escalate, and truly make an impact—keep reading to learn how. Table of Contents

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Need a Receipt?

Your training confirmation and payment receipt are currently sent out in two separate emails. You will receive your registration confirmation from IDEA TC and you will receive your payment receipt through Stripe (our payment processor). We are working to get all of this information into one confirmation, however, for the time being, please retain both

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New Training Portal – New Processes for Accessing Training

The Toronto Hostels Training Centre has rebranded as IDEA Training Collaborative, and we’ve launched a new website, Training Portal, and Learning Management System (LMS). What does this mean for you? IDEA Training Collaborative will no longer use the voucher system for our community partners. Organizations and agencies will now need to create an organizational account

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