Description:
This course is designed for supervisors with over two years of experience in social or human services roles and focuses on advanced tools and techniques to enhance supervisory effectiveness. Participants will explore key topics such as fixing team dynamics, including handling blame and accountability, leading through change, and applying service improvement models like SIPI and LEAN. Additionally, the course covers strategies for enhancing the client experience and managing complaints effectively, providing supervisors with valuable skills to navigate complex challenges in their roles.
Learning Objectives:
- Understand strategies for improving team accountability.
- Learn methods for leading teams through change.
- Gain knowledge of service improvement models (SIPI, LEAN).
- Develop skills for improving the client experience.
- Understand the complaints management process.
Learning Outcomes:
- Be equipped to address team dynamics and conflicts.
- Apply service improvement models to drive organizational change.
- Enhance client interactions and satisfaction.
- Handle complaints with confidence and professionalism
Instructor: Adeel Ahmad
Mode(s): Live Online or Live In-Person
Length: One (1) day
Cost: $140 per person
Target Group: Supervisors/managers with two (2) plus years experience
Toronto Shelter Standards Training Matrix: Supervisor/Management (M – 6 months)