Case management plays a vital role in the helping professions, ensuring that service users receive the necessary services and access to the right resources to meet their unique needs and overcome challenges. This training workshop is designed to equip people who work in the social services sector with essential skills and knowledge to effectively support service users through change. This workshop is suitable for both new and experienced “helpers”, as well as students and professionals in related fields who want to enhance their case management abilities. Whether participants are working in child welfare, mental health, healthcare, housing, or any other social service setting, the workshop provides valuable insights applicable across various domains.
Introduction to Case Management Training – Course Learning Objectives:
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Define case management and its role in the social services sector.
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Identify key principles and best practices for effective case management.
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Apply assessment and planning strategies to develop individualized service plans.
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Utilize problem-solving and advocacy skills to support service users in accessing resources.
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Enhance communication and collaboration with service users and interdisciplinary teams.
Introduction to Case Management Learning Outcomes:
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Gain a clear understanding of the case management process and its impact on service delivery.
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Develop practical skills to assess needs, create action plans, and monitor progress.
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Strengthen their ability to navigate systems and advocate for service users.
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Improve their professional confidence in managing diverse and complex cases.
Instructor: Michelle Lewis
Mode(s): Instructor-Led (Live Online / Live In-Person)
Length: One Day
Cost: $140 per person
Target Group: All
TSS Training Matrix: Client Support Staff (M), Supervisory / Management (R)