Introduction to Case Management

An instructor-led workshop that builds core case management skills for social service professionals. Participants learn practical approaches to assessment, planning, advocacy, and collaboration to support service users through change and navigate complex systems across diverse service settings.

Cost$140
LengthOne-Day
ModeOnline, Instructor Led, Live In-Person

Case management plays a vital role in the helping professions, ensuring that service users receive the necessary services and access to the right resources to meet their unique needs and overcome challenges. This training workshop is designed to equip people who work in the social services sector with essential skills and knowledge to effectively support service users through change. This workshop is suitable for both new and experienced “helpers”, as well as students and professionals in related fields who want to enhance their case management abilities. Whether participants are working in child welfare, mental health, healthcare, housing, or any other social service setting, the workshop provides valuable insights applicable across various domains.

Target Group: All

TSS Training Matrix: Client Support Staff (M), Supervisory / Management (R)

Learning objectives

1

Define case management and its role in the social services sector.

2

Identify key principles and best practices for effective case management.

3

Apply assessment and planning strategies to develop individualized service plans.

4

Utilize problem-solving and advocacy skills to support service users in accessing resources.

5

Enhance communication and collaboration with service users and interdisciplinary teams.

Learning outcomes

1

Gain a clear understanding of the case management process and its impact on service delivery.

2

Develop practical skills to assess needs, create action plans, and monitor progress.

3

Strengthen their ability to navigate systems and advocate for service users.

4

Improve their professional confidence in managing diverse and complex cases.

Upcoming dates

Tue
Nov 24

9:30 AM – 4:30 PM

Live Online

Zoom Meeting

Wed
Dec 16

9:30 AM – 4:30 PM

Live Online

Zoom Meeting

Fri
Jan 22

9:30 AM – 4:30 PM

Live Online

Zoom Meeting

Fri
Mar 5

9:30 AM – 4:30 PM

Live Online

Zoom Meeting

4 upcoming sessions

Register now
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