Course Description:
This training is designed for individuals who wish to learn how to support service users facing complex challenges or help them navigate complicated service systems. Participants will be equipped with best practice tools and strategies to assist service users from an anti-oppressive, solution-focused, and ethical perspective. The methods discussed in this training can be applied to a wide range of populations. Participants are encouraged to bring their professional expertise and case-related questions to the training day. The session will be interactive, and all attendees will be expected to participate.
Learning Objectives:
1. Develop an understanding of what “case management” entails in the context of social services.
2. Explore strategies and concerns related to case management meetings.
3. Understand the nuances of information sharing and what to edit.
4. Learn the role of documentation, goal setting, case management, and advocacy, and how to target these areas effectively.
Learning Outcomes:
1. Participants will gain a clear understanding of “case management” within the social services context.
2. A review of case management administration and system structure will be provided.
3. Participants will acquire new knowledge regarding documentation, goal setting, assessment, and advocacy within a motivational framework, particularly for complex clients in the case management system.