Description:
This workshop provides an in-depth, practical exploration of Landlord and Tenant Board (LTB) processes within Supportive and Rent-Geared-to-Income (RGI) housing environments. Participants will gain a clear understanding of how the Residential Tenancies Act (RTA) applies in high-support settings and how to balance tenant rights, housing stability, safety, and program integrity.
The training focuses on when and how to issue notices appropriately, how to prepare strong and defensible cases, and how to approach hearings with clarity, credibility, and confidence. Participants will examine common notices (N4, N5, N6, N7, N8), documentation standards, procedural fairness, duty to accommodate, and the legal thresholds adjudicators apply in supportive housing contexts.
Through case studies, real-life scenarios, practical exercises, and guided discussion, participants will develop the skills needed to make ethical, trauma-informed, and legally sound decisions. Emphasis is placed on progressive engagement, accommodation analysis, documentation best practices, and avoiding common pitfalls that lead to dismissed applications.
This training is ideal for housing workers, supervisors, property managers, program managers, executive directors, and staff working in supportive or RGI housing who are responsible for tenancy enforcement, safety planning, and LTB applications.
Learning Objectives:
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Understand how the Residential Tenancies Act applies to Supportive and RGI Housing.
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Identify when to issue the appropriate LTB notice and understand the legal thresholds required.
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Differentiate between behaviour management and legitimate tenancy enforcement.
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Strengthen documentation practices to meet evidentiary standards at LTB hearings.
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Understand the duty to accommodate and its limits within supportive housing environments.
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Prepare organized, fair, and defensible cases for hearings.
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Balance tenant rights, safety, and housing stability within a trauma-informed framework.
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Recognize common reasons cases fail at the LTB and how to avoid them.
Learning Outcomes:
By the end of this training, participants will be able to:
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Confidently determine when and how to issue tenancy notices in supportive and RGI settings.
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Draft clear, factual, and legally defensible notice language.
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Prepare structured evidence packages that meet adjudicator expectations.
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Demonstrate accommodation efforts and proportional responses prior to eviction.
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Present cases calmly and effectively at hearings.
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Apply progressive, ethical enforcement strategies that prioritize housing stability.
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Align tenancy enforcement practices with Housing First and trauma-informed principles.
Instructor: Bobbie Gunn
Mode(s): Live In-Person
Length: One Day
Cost: $140 per person
Target Group: Housing Providers, Supportive Housing Staff, RGI Administrators, Supervisors, and Management