Courses

Dialectical Behaviour Therapy (DBT) Skills for Frontline Workers

This workshop focuses on select Dialectical Behaviour Therapy (DBT) skills adapted for use in brief interactions with clients by frontline workers. Participants will learn effective methods for utilizing these skills, particularly in the areas of distress tolerance and emotional regulation. The course will include activities and worksheets designed to help integrate these skills into day-to-day […]

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ITC: Harm Reduction Beyond Basics – Live Online

Advanced Harm Reduction is an interactive training that connects core concepts like trauma-informed care, motivational interviewing, and crisis intervention to real-world situations encountered when working with individuals with a history or current experience of substance use. Harm Reduction is a care philosophy aimed at minimizing the physical and social consequences of substance use, focusing on

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Understanding Hoarding: Theory, Trauma, Assessment (PART I)

This full-day workshop will provide housing, shelter, drop-in, and mental health workers with a practical guide to understanding and working with individuals who struggle with hoarding, discarding and acquiring items. The workshop will explore the definition of hoarding disorder (as outlined in the DSM-5), co-morbitities related to mental health, trauma and attachment, age of onset,

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Introduction to Mental Health

This self-paced online course is designed to provide learners with practical knowledge and strategies to support individuals experiencing mental health-related concerns. The course focuses on recognizing the signs and symptoms of major mental health illnesses, such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders, and substance dependency disorders. It also offers insights

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Confronting Anti-Black Racism (for Frontline Workers)

This self-paced, online course is designed to enhance the ability of frontline workers in the social services and human services sectors to recognize, confront, and address anti-Black racism in their workplaces and communities. The course provides practical tools and strategies to help participants understand the historical and current impacts of anti-Black racism, particularly within the

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Introduction to Harm Reduction

This self-paced, online training course is designed to equip learners with the knowledge, tools, and strategies necessary to apply harm-reducing behaviors related to substance use in both the workplace and the broader community. The course will explore the social, historical, and cultural factors that influence societal views on substance use, emphasizing how stigma often acts

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Confronting Anti-Black Racism (for People Leaders)

This self-paced, online course is designed to support people leaders in the social services and human services sectors in confronting anti-Black racism and fostering an inclusive, psychologically safe workplace. The course emphasizes the critical role of leadership in addressing systemic anti-Black racism and building a culture of equity, accountability, and support. Focusing on both individual

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Toronto Shelter Standards

Why are Shelter Standards important? This course will explore the structure of the shelter system in Toronto and provide an in-depth examination of the Shelter Standards, with a focus on common issues encountered by individuals working in or with the shelter system. The course will cover topics such as service delivery, client responsibilities, access requests,

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Life and Work- Online Job Search and Resume Building

The Life and Work: Online Job Search and Resumé Building course offers a comprehensive introduction to creating a professional resumé and using online job search tools effectively. Through this course, learners will gain hands-on experience using a provided resumé and cover letter template to create customized documents tailored to their job applications. Students will learn how to

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Life and Work – Time Management

The Life & Work: Time Management course provides students with techniques, tools, and habits to manage their time effectively, both in shelter settings and in other aspects of their lives. The course emphasizes how to increase motivation to complete tasks by reflecting on personal values, setting goals, and understanding the seven principles of the Happiness Advantage. Students

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Life and Work – Interview Skills

The Life and Work: Interview Skills course delves into the interview process, focusing on confidence building, a growth mindset, and problem-solving. The course explores common interview questions, concerns, and behaviors to help students prepare for every stage of the interview process: before, during, and after the interview. Students will learn how to answer difficult or unexpected questions

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Life and Work – Customer Service

This self-paced, online course is designed to help professionals in the social services and human services sectors enhance their customer service skills. Focusing on the unique needs of clients in these fields, the course emphasizes delivering caring, courteous, and customer-oriented service from various perspectives. Whether working directly with clients or supporting the customer service culture

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