Courses

Why are Shelter Standards important? This course will explain the structure of the shelter system in Toronto. All aspects of the Shelter Standards will be examined with emphasis on common issues typically encountered by individuals working with, or in, the shelter system.  Topics include service delivery, client responsibilities, access requests, customer service, basic needs, case

Course Overview: This self-paced, online training course is designed to equip learners with the knowledge, tools, and strategies needed to apply harm-reducing behaviors related to substance use in both the workplace and the broader community. Learners will explore how societal views on substance use have been shaped by stigma and other factors, which are often

The Life and Work: Interview Skills course delves into the interview process with a focus on confidence building, growth mindset and problem-solving. The course explores common interview questions, concerns and behaviours that will help students prepare for the interview process: before, during and after the interview. Students will learn how to answer difficult or surprise

The Life and Work: Online Job Search and Resume Building course provides an introduction to creating a professional-looking resume online or with a course-provided resume and cover letter template to get learners started. Students will learn how to gather the information they need to build a customized resume, fill in any gaps in their work

This self-paced online course will provide learners with practical information about mental health and effective strategies for supporting people experiencing mental health related concerns. The training has been designed to assist service providers in recognizing the signs and symptoms of major mental illnesses such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders