Why are Shelter Standards important? This course will explore the structure of the shelter system in Toronto and provide an in-depth examination of the Shelter Standards, with a focus on common issues encountered by individuals working in or with the shelter system. The course will cover topics such as service delivery, client responsibilities, access requests, customer service, basic needs, case management, support and services, health and safety concerns, and administration practices.
This self-paced course will take approximately six hours to complete. To obtain proof of completion, all course requirements must be met within 30 days of enrollment.
Learning Objectives:
- Understand the structure of Toronto’s shelter system and Shelter Standards.
- Recognize key aspects of service delivery, including client rights, responsibilities, and access requests.
- Identify health and safety issues within shelter settings.
- Understand the importance of case management, support services, and basic needs in the shelter system.
- Apply customer service principles and administrative practices in shelter settings.
- Navigate complaints, appeals, and ensure compliance with applicable legislation.
Course Structure:
- Introduction to Toronto Shelter Standards: Overview of the course and the importance of Shelter Standards.
- Course Book: A detailed guide to the Shelter Standards and relevant policies.
- Module 1: Policy Context: Understand the policy background and framework of the shelter system.
- Module 2: Toronto’s Shelter System: In-depth exploration of how the shelter system operates.
- Module 3: Defined Terms: Key terminology and concepts related to shelter services.
- Module 4: Applicable Legislation: Review the legislation governing shelter services.
- Module 5: Principles of Service Delivery: Learn best practices in service delivery within shelters.
- Module 6: Client Rights and Responsibilities: Understand the rights and responsibilities of clients within the shelter system.
- Module 7: Complaints and Appeals: Review the procedures for addressing complaints and appeals in the shelter system.
- Module 8: Access Requests and Customer Service: Strategies for handling access requests and providing quality customer service.
- Module 9: Basic Needs and Services: Identify the basic needs and services provided to shelter clients.
- Module 10: Case Management, Supports, and Services: Overview of case management practices and support services available.
- Module 11: Health and Safety: Explore health and safety issues relevant to shelter environments.
- Module 12: Administration: Understand the administrative processes that govern shelter operations.
- End of Course Feedback Survey: A survey to gather feedback on the course and improve future training.
Target Audience:
This course is intended for individuals working in or with Toronto’s shelter system, including shelter staff, case managers, and service providers seeking a comprehensive understanding of Shelter Standards.
Mode(s): Self-Paced
Length: Approximately 6-8 hours
Course Requirements: All course requirements must be finished within 30 days of enrollment in order to obtain proof of completion.
Cost: $75 per person