Case managers

Understanding Hoarding: Theory, Trauma, and Assessment (PART I)

This workshop provides a foundational understanding of hoarding behaviour through a trauma-informed and person-centered lens. This training is Part 1 of a two-part series, focusing on building knowledge and assessment skills for those supporting individuals experiencing hoarding challenges. Participants will explore the psychological, emotional, and environmental factors that contribute to hoarding, including the role of

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Introduction to Mental Health

This self-paced online training course is designed to provide learners with practical knowledge and strategies to support individuals experiencing mental health-related concerns. The course focuses on recognizing the signs and symptoms of major mental health illnesses, such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders, and substance dependency disorders. It also offers

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Confronting Anti-Black Racism (for Frontline Workers)

This self-paced, online training course is designed to enhance the ability of frontline workers in the social services and human services sectors to recognize, confront, and address anti-Black racism in their workplaces and communities. The course provides practical tools and strategies to help participants understand the historical and current impacts of anti-Black racism, particularly within

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Toronto Shelter Standards

Why are Shelter Standards important? This course will explore the structure of the shelter system in Toronto and provide an in-depth examination of the Shelter Standards, with a focus on common issues encountered by individuals working in or with the shelter system. The course will cover topics such as service delivery, client responsibilities, access requests,

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Ethical Boundaries

This self-paced online course is designed to support direct service professionals in the housing and homeless sector with establishing and maintaining professional boundaries within an ethical framework. Focusing on both the relationship with service consumers and interactions with co-workers, the course will equip learners with the tools needed to navigate complex ethical situations and maintain

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