Case managers

Understanding Hoarding – Part I: Theory, Trauma, Assessment

This full-day training workshop will provide housing, shelter, drop-in, and mental health workers with a practical guide to understanding and working with individuals who struggle with hoarding, discarding and acquiring items. The workshop will explore the definition of hoarding disorder (as outlined in the DSM-5), co-morbitities related to mental health, trauma and attachment, age of […]

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Introduction to Mental Health

This self-paced online training course is designed to provide learners with practical knowledge and strategies to support individuals experiencing mental health-related concerns. The course focuses on recognizing the signs and symptoms of major mental health illnesses, such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders, and substance dependency disorders. It also offers

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Confronting Anti-Black Racism (for Frontline Workers)

This self-paced, online training course is designed to enhance the ability of frontline workers in the social services and human services sectors to recognize, confront, and address anti-Black racism in their workplaces and communities. The course provides practical tools and strategies to help participants understand the historical and current impacts of anti-Black racism, particularly within

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Toronto Shelter Standards

Why are Shelter Standards important? This course will explore the structure of the shelter system in Toronto and provide an in-depth examination of the Shelter Standards, with a focus on common issues encountered by individuals working in or with the shelter system. The course will cover topics such as service delivery, client responsibilities, access requests,

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Ethical Boundaries

This self-paced online course is designed to support direct service professionals in the housing and homeless sector with establishing and maintaining professional boundaries within an ethical framework. Focusing on both the relationship with service consumers and interactions with co-workers, the course will equip learners with the tools needed to navigate complex ethical situations and maintain

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