Courses
Toronto Shelter Standards
Why are Shelter Standards important? This course will explain the structure of the shelter system in Toronto. All aspects of the Shelter Standards will be examined with emphasis on common issues typically encountered by individuals working with, or in, the shelter system. Topics include service delivery, client responsibilities, access requests, customer service, basic needs, case
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Mental Health Part 1
This self-paced online course will provide learners with practical information about mental health and effective strategies for supporting people experiencing mental health related concerns. The training has been designed to assist service providers in recognizing the signs and symptoms of major mental illnesses such as anxiety disorders, depression, eating disorders, bipolar disorder, schizophrenia, personality disorders
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Life and Work- Online Job Search and Resume Building
The Life and Work Online Job Search and Resume Building course provides an introduction to creating a professional-looking resume online or with a course-provided resume and cover letter template to get learners started. Students will learn how to gather the information they need to build a customized resume, fill in any gaps in their work
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Life and Work – Time Management
The Life & Work Time Management course offers techniques, tools, and habits that will help students manage their time independently in the shelter and in other settings. The course focuses on learning ways to increase motivation to complete tasks by looking at personal values, goals and the seven principles of the Happiness Advantage. Students will learn
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Life and Work – Interview Skills
The Life and Work Interview Skills course delves into the interview process with a focus on confidence building, growth mindset and problem-solving. The course explores common interview questions, concerns and behaviours that will help students prepare for the interview process: before, during and after the interview. Students will learn how to answer difficult or surprise
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Life and Work – Customer Service
The Life and Work Customer Service Skills course introduces a basic level of customer service, moving from good customer service to excellent customer service. Students who are returning to work after a period of unemployment should consider taking other courses in the Life and Works series for greater preparation, such as Basic Computer and Internet
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Life and Work – Basic Computer & Internet Skills
The Life and Work Basic Computer and Internet Skills course provides an introduction to using the internet to search for information and to communicate via email. Students will learn how to open a Google account, how to use Google to search the internet, check the weather and how to use the Google calculator. Students will
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Ethical Boundaries
This self-paced online course will focus on supporting the direct service professional in the housing and homeless sector with establishing and maintaining professional boundaries within an ethical framework. The perspective of boundaries will combine both the relationship with the service consumer and co-workers. Topics include ethical values, principles, and a code of ethics. Ethical dilemmas
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