Frontline staff

Introduction to Motivational Interviewing

Do you feel restricted in helping clients and shelter residents with questionable motivation? Are the concepts of motivation, resistance, ambivalence, and compliance confusing? This training course explores motivation as an interactive process between clients/residents and counselors, offering practical tools to address key issues in counseling and support situations. Special emphasis will be placed on working […]

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Advanced Case Management

Building on foundational case management principles, this advanced training workshop is designed for social service professionals seeking to enhance their ability to support individuals with complex and multifaceted needs. Participants will develop strategic, evidence-informed approaches to case management, focusing on navigating systemic barriers, fostering interagency collaboration, and implementing client-centered interventions in resource-limited environments. Advanced Case

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Introduction to Documentation

Accurate, clear, and ethical documentation is a vital skill for social service professionals, ensuring accountability and continuity of care. This interactive training workshop provides a comprehensive foundation in documentation and case note reporting, equipping participants with the skills necessary to write concise and professional records in community and healthcare settings. Emphasizing anti-oppressive and strength-based approaches,

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Standard First Aid (Level C), AED & CPR Two-Day Training

The Aquatic Development & Emergency Training (ADET Inc.) provides a comprehensive two-day course in Standard First Aid, AED (Level C), and CPR. This hands-on training equips participants with essential skills to respond to emergencies in the workplace and beyond. The program covers adult and child CPR, unconsciousness, choking, bleeding, shock, severe allergies, diabetes, epilepsy, head

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Stress, Compassion Fatigue, Burnout and Self-Care Training

This training workshop emphasizes the critical importance of self-care for helping professionals to maintain optimal health, prevent compassion fatigue, and avoid burnout. Participants will learn how to apply simple self-care tools to manage stress effectively and promote personal well-being. The training highlights the biopsychosocial-spiritual model, which emphasizes balance across body, mind, and spirit. Through experiential

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Understanding & Managing Aggressive Behaviour (U.M.A.B.) Two-Day Workshop

This essential two-day training program equips frontline workers with the skills to effectively manage aggressive and violent client behaviour while adhering to legislative policies and service mandates. Through a combination of theoretical learning and experiential practice, participants will gain a thorough understanding of self-protection, disengaging skills, and physical intervention within the continuum of behaviour management.

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Understanding Hoarding: Theory, Trauma, Assessment (PART I)

This full-day training workshop will provide housing, shelter, drop-in, and mental health workers with a practical guide to understanding and working with individuals who struggle with hoarding, discarding and acquiring items. The workshop will explore the definition of hoarding disorder (as outlined in the DSM-5), co-morbitities related to mental health, trauma and attachment, age of

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ITC: Harm Reduction Beyond Basics – Live Online

Our Advanced Harm Reduction training course is an interactive workshop that connects core concepts like trauma-informed care, motivational interviewing, and crisis intervention to real-world situations encountered when working with individuals with a history or current experience of substance use. Harm Reduction is a care philosophy aimed at minimizing the physical and social consequences of substance

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Dialectical Behaviour Therapy (DBT) Skills for Frontline Workers

This training workshop focuses on select Dialectical Behaviour Therapy (DBT) skills adapted for use in brief interactions with clients by frontline workers. Participants will learn effective methods for utilizing these skills, particularly in the areas of distress tolerance and emotional regulation. The course will include activities and worksheets designed to help integrate these skills into

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Conflict Resolution

In this workshop, participants will explore the dynamics of conflict and learn how addressing it, rather than avoiding it, can lead to growth and stronger relationships. Participants will gain practical skills such as active listening, identifying personal and others’ needs in conflict, and using “I Statements” for clear communication. They will also learn strategies for

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Cognitive Behavioural Techniques

This training workshop serves as an introduction to evidence-based Cognitive Behavioural Techniques (CBT) applicable in various community-based social service settings. Participants will gain insight into how thoughts influence behaviour and how cognitive-behavioural interventions can be powerful tools for helping clients address issues such as addiction, depression, and anxiety. Through active learning, case examples, and role

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