human service workers

Dialectical Behaviour Therapy (DBT) Skills for Frontline Workers

This training workshop focuses on select Dialectical Behaviour Therapy (DBT) skills adapted for use in brief interactions with clients by frontline workers. Participants will learn effective methods for utilizing these skills, particularly in the areas of distress tolerance and emotional regulation. The course will include activities and worksheets designed to help integrate these skills into […]

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Conflict Resolution

In this workshop, participants will explore the dynamics of conflict and learn how addressing it, rather than avoiding it, can lead to growth and stronger relationships. Participants will gain practical skills such as active listening, identifying personal and others’ needs in conflict, and using “I Statements” for clear communication. They will also learn strategies for

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Cognitive Behavioural Techniques

This training workshop serves as an introduction to evidence-based Cognitive Behavioural Techniques (CBT) applicable in various community-based social service settings. Participants will gain insight into how thoughts influence behaviour and how cognitive-behavioural interventions can be powerful tools for helping clients address issues such as addiction, depression, and anxiety. Through active learning, case examples, and role

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Animal Wellbeing for Organizations Providing Services to Pet Owners

The Animal Safety for Human Serving Organizations workshop, led by experts from the Toronto Humane Society, introduces social service staff to the human-animal bond and its significance in the context of human services. The workshop covers medical, wellness, and behavioral considerations for cats and dogs, offering proactive guidelines for pet safety in shared spaces. Participants

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Applied Suicide Intervention Skills Training (A.S.I.S.T) Two-Day Workshop

LivingWorks ASIST is a two-day, in-person workshop that features impactful audiovisual materials, discussions, and simulations. Trusted by professionals and endorsed by the World Health Organization, LivingWorks Applied Suicide Intervention Skills Training (ASIST) is the only workshop of its kind and is designed to be learnable by anyone. Updated regularly to incorporate the latest knowledge, LivingWorks

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Navigating Ontario’s Social Assistance Programs (Live Online)

This workshop provides participants with a comprehensive overview of Ontario Works and the Ontario Disability Support Program (ODSP), the two primary income security programs for low-income individuals. Participants will review eligibility, application processes, ongoing requirements, and the mandatory and discretionary benefits available in cases of special needs. The workshop also examines recent program changes, the

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Confronting Anti-Black Racism (for Frontline Workers)

This self-paced, online training course is designed to enhance the ability of frontline workers in the social services and human services sectors to recognize, confront, and address anti-Black racism in their workplaces and communities. The course provides practical tools and strategies to help participants understand the historical and current impacts of anti-Black racism, particularly within

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