Instructor Led

Understanding & Managing Aggressive Behaviour (U.M.A.B.) Two-Day Workshop

This essential two-day training program equips frontline workers with the skills to effectively manage aggressive and violent client behaviour while adhering to legislative policies and service mandates. Through a combination of theoretical learning and experiential practice, participants will gain a thorough understanding of self-protection, disengaging skills, and physical intervention within the continuum of behaviour management. […]

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Navigating Ontario’s Social Assistance Programs (Live Online)

This workshop provides participants with a comprehensive overview of Ontario Works and the Ontario Disability Support Program (ODSP), the two primary income security programs for low-income individuals. Participants will review eligibility, application processes, ongoing requirements, and the mandatory and discretionary benefits available in cases of special needs. The workshop also examines recent program changes, the

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Understanding Hoarding: Theory, Trauma, Assessment (PART I)

This full-day training workshop will provide housing, shelter, drop-in, and mental health workers with a practical guide to understanding and working with individuals who struggle with hoarding, discarding and acquiring items. The workshop will explore the definition of hoarding disorder (as outlined in the DSM-5), co-morbitities related to mental health, trauma and attachment, age of

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ITC: Harm Reduction Beyond Basics – Live Online

Our Advanced Harm Reduction training course is an interactive workshop that connects core concepts like trauma-informed care, motivational interviewing, and crisis intervention to real-world situations encountered when working with individuals with a history or current experience of substance use. Harm Reduction is a care philosophy aimed at minimizing the physical and social consequences of substance

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Dialectical Behaviour Therapy (DBT) Skills for Frontline Workers

This training workshop focuses on select Dialectical Behaviour Therapy (DBT) skills adapted for use in brief interactions with clients by frontline workers. Participants will learn effective methods for utilizing these skills, particularly in the areas of distress tolerance and emotional regulation. The course will include activities and worksheets designed to help integrate these skills into

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Conflict Resolution

In this workshop, participants will explore the dynamics of conflict and learn how addressing it, rather than avoiding it, can lead to growth and stronger relationships. Participants will gain practical skills such as active listening, identifying personal and others’ needs in conflict, and using “I Statements” for clear communication. They will also learn strategies for

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Cognitive Behavioural Techniques

This training workshop serves as an introduction to evidence-based Cognitive Behavioural Techniques (CBT) applicable in various community-based social service settings. Participants will gain insight into how thoughts influence behaviour and how cognitive-behavioural interventions can be powerful tools for helping clients address issues such as addiction, depression, and anxiety. Through active learning, case examples, and role

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Animal Wellbeing for Organizations Providing Services to Pet Owners

The Animal Safety for Human Serving Organizations workshop, led by experts from the Toronto Humane Society, introduces social service staff to the human-animal bond and its significance in the context of human services. The workshop covers medical, wellness, and behavioral considerations for cats and dogs, offering proactive guidelines for pet safety in shared spaces. Participants

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Applied Suicide Intervention Skills Training (A.S.I.S.T) Two-Day Workshop

LivingWorks ASIST is a two-day, in-person workshop that features impactful audiovisual materials, discussions, and simulations. Trusted by professionals and endorsed by the World Health Organization, LivingWorks Applied Suicide Intervention Skills Training (ASIST) is the only workshop of its kind and is designed to be learnable by anyone. Updated regularly to incorporate the latest knowledge, LivingWorks

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Holiday Hours Notice

Please note that our office will be closed for the long Easter weekend from Friday, April 3rd through Monday, April 6th. We will resume regular business hours on Tuesday, April 7th.

Thank you for your understanding.