Courses

Understanding and Managing Aggressive Behaviour (U.M.A.B.): One-Day Verbal De-escalation

This one-day Understanding and Managing Aggressive Behaviour (U.M.A.B.) training program is thoughtfully created to support service industry professionals in understanding and managing aggressive or violent client behaviours. Our focus on verbal de-escalation strategies is rooted in compassion and respect. We honor the needs of both clients and staff while adhering to relevant legislation, mandated service […]

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Practical Applications of Accessibility Standards

Why are disability inclusion and awareness important? This training builds on the free online training offered by the Accessibility for Ontarians with Disabilities Act (AODA) and deepens participants’ understanding of how to apply accessibility principles in real-world settings. Disabilities come in many forms—visible, hidden, permanent, temporary, and intermittent. They can result from illness, injury, or

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Communicable Diseases

Designed in collaboration with Toronto Public Health, this self-paced, online course provides frontline workers and service providers with a foundational understanding of communicable diseases and evidence-based strategies to protect and promote health for both staff and clients in shelter and community-based environments. Through practical and relevant content, learners will explore how to respond to Public

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Introduction to Counselling Skills

This workshop is designed to introduce participants to essential counselling skills for working with clients in various community settings, including the housing system. The session will cover foundational communication techniques and effective counselling strategies. Participants will learn the importance of building rapport, active listening, and maintaining boundaries, while developing an understanding of how to support

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Concurrent Disorders: Approaches and Strategies

Many service providers face challenges when working with clients who live with both addiction and mental health concerns (concurrent disorders). This workshop will define the term concurrent disorder and provide an overview of the historical development and clinical literature surrounding it. Participants will learn practical approaches for working with clients facing concurrent disorders and are

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Trauma-Sensitive Practice

This workshop provides an in-depth exploration of trauma-sensitive practices and how they can be effectively applied in various settings, with a focus on understanding the psychological, emotional, and physical impacts of trauma on individuals. Key components of the workshop include the impacts on individuals and the community, and the importance of creating environments that promote

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Introduction to Supervision

This workshop is designed for new or aspiring supervisors and covers the essential skills needed to be effective in a supervisory role, with a focus on both the theoretical and practical aspects of supervision. Participants will be required to sign a confidentiality agreement to ensure an open and safe learning environment. Full attendance is necessary,

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Advanced Documentation Skills

Building upon the ‘Introduction to Documentation Skills’ workshop, this advanced workshop will reinforce best practices while deepening participants’ ability to document effectively and ethically. The session begins with a review of key principles, policies, and legislation that inform how information is collected and recorded in social service settings. Participants will engage in hands-on exercises that

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Anti Racism & Anti-Oppression

Many research studies highlight the ongoing presence of racism and oppression worldwide, including within Canada. A closer examination of personal and professional environments may reveal disparities in treatment, outcomes, and lived experiences among different groups.   Is it simply “luck”? “Laziness”? “Just the way it is”?   Through introspective exercises, group discussions, activities, and case

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Introduction to Motivational Interviewing

Do you feel restricted in helping clients and shelter residents with questionable motivation? Are the concepts of motivation, resistance, ambivalence, and compliance confusing? This training course explores motivation as an interactive process between clients/residents and counselors, offering practical tools to address key issues in counseling and support situations. Special emphasis will be placed on working

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Advanced Case Management

Building on foundational case management principles, this advanced training workshop is designed for social service professionals seeking to enhance their ability to support individuals with complex and multifaceted needs. Participants will develop strategic, evidence-informed approaches to case management, focusing on navigating systemic barriers, fostering interagency collaboration, and implementing client-centered interventions in resource-limited environments. Advanced Case

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Landlord & Tenant Board Essentials for Supportive & RGI Housing

This workshop provides an in-depth, practical exploration of Landlord and Tenant Board (LTB) processes within Supportive and Rent-Geared-to-Income (RGI) housing environments. Participants will gain a clear understanding of how the Residential Tenancies Act (RTA) applies in high-support settings and how to balance tenant rights, housing stability, safety, and program integrity. The training focuses on when

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