Designed in collaboration with Toronto Public Health, this self-paced, online course provides frontline workers and service providers with a foundational understanding of communicable diseases and evidence-based strategies to protect and promote health for both staff and clients in shelter and community-based environments. Through practical and relevant content, learners will explore how to respond to Public […]
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This workshop is designed to introduce participants to essential counselling skills for working with clients in various community settings, including the housing system. The session will cover foundational communication techniques and effective counselling strategies. Participants will learn the importance of building rapport, active listening, and maintaining boundaries, while developing an understanding of how to support
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Many service providers face challenges when working with clients who live with both addiction and mental health concerns (concurrent disorders). This workshop will define the term concurrent disorder and provide an overview of the historical development and clinical literature surrounding it. Participants will learn practical approaches for working with clients facing concurrent disorders and are
Concurrent Disorders: Approaches and Strategies (Live in Person) Read More »
This workshop provides an in-depth exploration of trauma-sensitive practices and how they can be effectively applied in various settings, with a focus on understanding the psychological, emotional, and physical impacts of trauma on individuals. Key components of the workshop include the impacts on individuals and the community, and the importance of creating environments that promote
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This workshop is designed for new or aspiring supervisors and covers the essential skills needed to be effective in a supervisory role, with a focus on both the theoretical and practical aspects of supervision. Participants will be required to sign a confidentiality agreement to ensure an open and safe learning environment. Full attendance is necessary,
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Building upon the ‘Introduction to Documentation Skills’ workshop, this advanced workshop will reinforce best practices while deepening participants’ ability to document effectively and ethically. The session begins with a review of key principles, policies, and legislation that inform how information is collected and recorded in social service settings. Participants will engage in hands-on exercises that
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The purpose of this guide is to support THTC trainers in their transition from in-person to online teaching on Zoom. Trainers will be shown how to successfully transform their workshops into live online training by following principles and practices for effective online teaching. This guide provides practical advice on how trainers can engage participants through
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Many research studies highlight the ongoing presence of racism and oppression worldwide, including within Canada. A closer examination of personal and professional environments may reveal disparities in treatment, outcomes, and lived experiences among different groups. Is it simply “luck”? “Laziness”? “Just the way it is”? Through introspective exercises, group discussions, activities, and case
Anti Racism & Anti-Oppression (ARAO) (Live Online) Read More »
Do you feel restricted in helping clients and shelter residents with questionable motivation? Are the concepts of motivation, resistance, ambivalence, and compliance confusing? This course explores motivation as an interactive process between clients/residents and counselors, offering practical tools to address key issues in counseling and support situations. Special emphasis will be placed on working with
Introduction to Motivational Interviewing (Live Online) Read More »
Building on foundational case management principles, this advanced workshop is designed for social service professionals seeking to enhance their ability to support individuals with complex and multifaceted needs. Participants will develop strategic, evidence-informed approaches to case management, focusing on navigating systemic barriers, fostering interagency collaboration, and implementing client-centered interventions in resource-limited environments. Learning Objectives: Analyze
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Description: This workshop provides an in-depth, practical exploration of Landlord and Tenant Board (LTB) processes within Supportive and Rent-Geared-to-Income (RGI) housing environments. Participants will gain a clear understanding of how the Residential Tenancies Act (RTA) applies in high-support settings and how to balance tenant rights, housing stability, safety, and program integrity. The training focuses on
Landlord & Tenant Board Essentials for Supportive & RGI Housing Read More »
This self-paced, online training course is designed to equip learners with the essential knowledge, tools, and strategies needed to perform effectively as a board member in the not-for-profit sector and shelter system. The course offers two levels of certification: General Board Governance Certificate Board Governance in Shelters Certificate Learners can choose to obtain either or
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