Courses

The Life & Work: Time Management course offers techniques, tools, and habits that will help students manage their time independently in the shelter and in other settings. The course focuses on learning ways to increase motivation to complete tasks by looking at personal values, goals and the seven principles of the Happiness Advantage. Students will

The Life and Work Customer Service Skills course introduces a basic level of customer service, moving from good customer service to excellent customer service. Students who are returning to work after a period of unemployment should consider taking other courses in the Life and Works series for greater preparation, such as Basic Computer and Internet

The Life and Work Basic Computer and Internet Skills course provides an introduction to using the internet to search for information and to communicate via email. Students will learn how to open a Google account, how to use Google to search the internet, check the weather and how to use the Google calculator. Students will

This self-paced online course will focus on supporting the direct service professional in the housing and homeless sector with establishing and maintaining professional boundaries within an ethical framework. The perspective of boundaries will combine both the relationship with the service consumer and co-workers. Topics include ethical values, principles, and a code of ethics. Ethical dilemmas

This course will focus on how to provide customer service in the social services and human services sector. It will reinforce the importance of delivering caring, courteous, customer-oriented service from a variety of perspectives for professionals working in direct service with clients. Topics include creating a quality customer service experience by building rapport, communicating effectively,

This self-paced, online training course is designed to provide learners with the knowledge, tools, and strategies required to perform effectively on a Board in the not-for-profit sector and shelter system. This course has two levels of completion:  1. General Board Governance Certificate2. Board Governance in Shelters Learners have the option of obtaining either or both