The Criminal Justice System in Ontario can be complex and challenging to navigate. Understanding its processes and procedures is key to achieving more successful outcomes for all involved. This detailed and interactive workshop provides participants with a comprehensive overview of the Ontario legal system. Topics include the Criminal Code, Mental Health Act, Fitness to Stand […]
This self-paced, online course is designed to help professionals in the social services and human services sectors enhance their customer service skills. Focusing on the unique needs of clients in these fields, the course emphasizes delivering caring, courteous, and customer-oriented service from various perspectives. Whether working directly with clients or supporting the customer service culture
For many community agencies, managing death and loss is an unavoidable yet challenging aspect of the work. Whether through personal or professional experiences, workers in our sector regularly face the impact of death or significant life changes. Grief-informed policies, procedures, training, and interpersonal support can empower agencies to respond comprehensively to the challenges of ongoing
This training course is designed for supervisors with over two years of experience in social or human services roles and focuses on advanced tools and techniques to enhance supervisory effectiveness. Participants will explore key topics such as fixing team dynamics, including handling blame and accountability, leading through change, and applying service improvement models like SIPI
This workshop is designed for social service workers, case managers, housing support staff, and other frontline professionals working in shelters, supportive housing, and community outreach settings. Participants will explore best practices for navigating safety risks and responding to crises while maintaining trauma-informed, ethical, and culturally safe approaches. The session will include interactive discussions, practical scenarios,
Managing Safety in the Community: Strategies for Frontline Workers Read More »
This instructor-led training course explores the impacts of anti-Black racism in Canada and provides frontline staff with practical tools to foster inclusive and equitable service environments. Through discussion, real-world examples, and trauma-informed approaches, participants will examine the historical and contemporary realities of anti-Black racism and its impacts on individuals, communities, and mental health. Participants will
This workshop offers an in-depth exploration of the Seeking Safety model, a highly effective and evidence-based approach for the concurrent treatment of trauma and substance use. Participants will gain a comprehensive understanding of the model’s core principles—safety, integrated treatment, and empowerment—and learn how to apply them in diverse clinical settings. The workshop provides practical tools
This workshop explores the concept of mental health, wellness, and illness through a person-centred intersectional lens. By focusing on the experiences of equity-seeking groups, the session examines the historical and current challenges these communities face, considering the etiology of mental health concerns from a social determinants of health perspective. Participants will learn how social identities
Advanced Mental Health: Exploring an Intersectional Approach to Mental Healthcare Read More »
This one-day Understanding and Managing Aggressive Behaviour (U.M.A.B.) training program is thoughtfully created to support service industry professionals in understanding and managing aggressive or violent client behaviours. Our focus on verbal de-escalation strategies is rooted in compassion and respect. We honor the needs of both clients and staff while adhering to relevant legislation, mandated service
Understanding and Managing Aggressive Behaviour (U.M.A.B.): One-Day Verbal De-escalation Read More »
Why are disability inclusion and awareness important? This training builds on the free online training offered by the Accessibility for Ontarians with Disabilities Act (AODA) and deepens participants’ understanding of how to apply accessibility principles in real-world settings. Disabilities come in many forms—visible, hidden, permanent, temporary, and intermittent. They can result from illness, injury, or
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Designed in collaboration with Toronto Public Health, this self-paced, online course provides frontline workers and service providers with a foundational understanding of communicable diseases and evidence-based strategies to protect and promote health for both staff and clients in shelter and community-based environments. Through practical and relevant content, learners will explore how to respond to Public
This workshop is designed to introduce participants to essential counselling skills for working with clients in various community settings, including the housing system. The session will cover foundational communication techniques and effective counselling strategies. Participants will learn the importance of building rapport, active listening, and maintaining boundaries, while developing an understanding of how to support
