This self-paced, online course is designed to help professionals in the social services and human services sectors enhance their customer service skills. Focusing on the unique needs of clients in these fields, the course emphasizes delivering caring, courteous, and customer-oriented service from various perspectives. Whether working directly with clients or supporting the customer service culture […]
For many community agencies, managing death and loss is an unavoidable yet challenging aspect of the work. Whether through personal or professional experiences, workers in our sector regularly face the impact of death or significant life changes. Grief-informed policies, procedures, training, and interpersonal support can empower agencies to respond comprehensively to the challenges of ongoing
Grief and Loss in Community Service Work Read More »
In our society, aging in place is not only about comfort but is essential to preserving dignity, autonomy, and community connections for the older population. This workshop offers a unique social service perspective on empowering individuals to age gracefully and safely in their own homes. Drawing from social services, community outreach, and advocacy, this workshop
Supporting Aging in Place Read More »
This workshop is designed for social service workers, case managers, housing support staff, and other frontline professionals working in shelters, supportive housing, and community outreach settings. Participants will explore best practices for navigating safety risks and responding to crises while maintaining trauma-informed, ethical, and culturally safe approaches. The session will include interactive discussions, practical scenarios,
Managing Safety in the Community: Strategies for Frontline Workers Read More »
This instructor-led training course explores the impacts of anti-Black racism in Canada and provides frontline staff with practical tools to foster inclusive and equitable service environments. Through discussion, real-world examples, and trauma-informed approaches, participants will examine the historical and contemporary realities of anti-Black racism and its impacts on individuals, communities, and mental health. Participants will
Confronting Anti-Black Racism Read More »
This workshop offers an in-depth exploration of the Seeking Safety model, a highly effective and evidence-based approach for the concurrent treatment of trauma and substance use. Participants will gain a comprehensive understanding of the model’s core principles—safety, integrated treatment, and empowerment—and learn how to apply them in diverse clinical settings. The workshop provides practical tools
Trauma and Substance Use (Formerly Seeking Safety) Read More »
This workshop explores the concept of mental health, wellness, and illness through a person-centred intersectional lens. By focusing on the experiences of equity-seeking groups, the session examines the historical and current challenges these communities face, considering the etiology of mental health concerns from a social determinants of health perspective. Participants will learn how social identities
Advanced Mental Health: Exploring an Intersectional Approach to Mental Healthcare Read More »
This one-day Understanding and Managing Aggressive Behaviour (U.M.A.B.) training program is thoughtfully created to support service industry professionals in understanding and managing aggressive or violent client behaviours. Our focus on verbal de-escalation strategies is rooted in compassion and respect. We honor the needs of both clients and staff while adhering to relevant legislation, mandated service
Understanding and Managing Aggressive Behaviour (U.M.A.B.): One-Day Verbal De-escalation Read More »
Why are disability inclusion and awareness important? Disabilities come in many forms—visible, hidden, permanent, temporary, and intermittent. They can result from illness, injury, or age-related conditions, and can impact individuals in various ways. By learning how to create and adapt environments that offer equal access for individuals with disabilities, you ensure service availability to all
Practical Applications of AODA Standards Read More »
This workshop is designed to introduce participants to essential counselling skills for working with clients in various community settings, including the housing system. The session will cover foundational communication techniques and effective counselling strategies. Participants will learn the importance of building rapport, active listening, and maintaining boundaries, while developing an understanding of how to support
Introduction to Counselling Skills Read More »
This workshop provides an in-depth exploration of trauma-sensitive practices and how they can be effectively applied in various settings, with a focus on understanding the psychological, emotional, and physical impacts of trauma on individuals. Key components of the workshop include the impacts on individuals and the community, and the importance of creating environments that promote
Trauma-Sensitive Practice Read More »
Building upon the ‘Introduction to Documentation Skills’ workshop, this advanced workshop will reinforce best practices while deepening participants’ ability to document effectively and ethically. The session begins with a review of key principles, policies, and legislation that inform how information is collected and recorded in social service settings. Participants will engage in hands-on exercises that
Advanced Documentation Skills Read More »
