This workshop provides social service professionals with a foundational understanding of substance use and addiction, with a focus on current issues and trends affecting individuals and communities. Participants will explore the complex nature of substance use, the impact of addiction on physical and mental health, and the broader social determinants influencing addiction patterns. The workshop
This workshop is designed for health service professionals who handle personal and personal health information during the provision of their services. Participants will review the legal requirements and best practices related to privacy and consent, with a specific focus on the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection of
This session builds on the strategies covered in the “Introduction to Motivational Interviewing” workshop. While Motivational Interviewing can be “simple but not easy” to integrate into your regular counselling style, this highly interactive workshop offers an opportunity to develop and practice these skills more extensively. The session will emphasize case discussions and hands-on practice, so
The Criminal Justice System in Ontario can be complex and challenging to navigate. Understanding its processes and procedures is key to achieving more successful outcomes for all involved. This detailed and interactive workshop provides participants with a comprehensive overview of the Ontario legal system. Topics include the Criminal Code, Mental Health Act, Fitness to Stand
For many community agencies, managing death and loss is an unavoidable yet challenging aspect of the work. Whether through personal or professional experiences, workers in our sector regularly face the impact of death or significant life changes. Grief-informed policies, procedures, training, and interpersonal support can empower agencies to respond comprehensively to the challenges of ongoing
This training course is designed for supervisors with over two years of experience in social or human services roles and focuses on advanced tools and techniques to enhance supervisory effectiveness. Participants will explore key topics such as fixing team dynamics, including handling blame and accountability, leading through change, and applying service improvement models like SIPI
Unlock the power of teamwork with this dynamic workshop! In this session, you’ll explore key aspects of effective team dynamics, including how to leverage individual strengths for collective success. Learn how to foster open communication, trust, and feedback, and create a psychologically safe environment where everyone’s voice is heard. You will also master efficient decision-making
In our society, aging in place is not only about comfort but is essential to preserving dignity, autonomy, and community connections for the older population. This workshop offers a unique social service perspective on empowering individuals to age gracefully and safely in their own homes. Drawing from social services, community outreach, and advocacy, this workshop
This workshop is designed for social service workers, case managers, housing support staff, and other frontline professionals working in shelters, supportive housing, and community outreach settings. Participants will explore best practices for navigating safety risks and responding to crises while maintaining trauma-informed, ethical, and culturally safe approaches. The session will include interactive discussions, practical scenarios,
Managing Safety in the Community: Strategies for Frontline Workers Read More »
This instructor-led training course explores the impacts of anti-Black racism in Canada and provides frontline staff with practical tools to foster inclusive and equitable service environments. Through discussion, real-world examples, and trauma-informed approaches, participants will examine the historical and contemporary realities of anti-Black racism and its impacts on individuals, communities, and mental health. Participants will
This workshop explores the concept of mental health, wellness, and illness through a person-centred intersectional lens. By focusing on the experiences of equity-seeking groups, the session examines the historical and current challenges these communities face, considering the etiology of mental health concerns from a social determinants of health perspective. Participants will learn how social identities
Advanced Mental Health: Exploring an Intersectional Approach to Mental Healthcare Read More »
This one-day Understanding and Managing Aggressive Behaviour (U.M.A.B.) training program is thoughtfully created to support service industry professionals in understanding and managing aggressive or violent client behaviours. Our focus on verbal de-escalation strategies is rooted in compassion and respect. We honor the needs of both clients and staff while adhering to relevant legislation, mandated service
Understanding and Managing Aggressive Behaviour (U.M.A.B.): One-Day Verbal De-escalation Read More »
